Jobs › OneMain Financial

Bilingual Loan Sales Specialist

OneMain Financial · Chicago, IL · $18.00–$22.00 an hour · Full time

Posted Sep 11, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you used your second language to help a customer who was struggling to understand something.

What they are checking: Whether their bilingual skill is strong enough to explain financial terms clearly and build trust.

Tell me about a time you hit a goal in a competitive environment. What did you do to get there?

What they are checking: Whether they are motivated by targets, since pay and success here tie to individual and branch results.

How do you handle a day when several calls in a row don't go your way?

What they are checking: Whether they have the resilience to stay positive and keep working through rejection.

What would you do

A customer calls asking about a personal loan for a car repair. How would you start the conversation?

What they are checking: Whether they listen for the customer's real need before presenting loan options.

Part of this job is collections. How would you call a customer who is two payments behind?

What they are checking: Whether they can be firm about the obligation while treating the customer with respect and empathy.

A customer wants a larger loan than they qualify for. How do you handle it?

What they are checking: Whether they can say no clearly while keeping the relationship and offering realistic options.

A customer is translating for their elderly parent and wants to make decisions for them. What do you do?

What they are checking: Whether they protect the actual borrower's rights and follow policy on who can authorize a loan.

About the work

How would you explain interest rate, term and monthly payment to someone who has never had a loan?

What they are checking: Whether they can make lending terms simple and honest so customers make informed choices.

Why does compliance matter in a lending role, and how would you make sure you follow the rules?

What they are checking: Whether they understand that lending and collections are tightly regulated and shortcuts carry real consequences.

How do you keep track of follow-ups with many customers across phone, email and chat?

What they are checking: Whether they stay organized across channels so customers are not dropped mid-process.

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The full job description

As published by OneMain Financial.

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career. Target base salary range is $18.00-$22.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance. In the Role • Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service • Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals • Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs • Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations • Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems • Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude • Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options Requirements: • High School Diploma or GED • Bilingual - Spanish Preferred: • Sales, Collections or Customer Service experience Location: On site The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday. Who we Are A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include: • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances • Up to 4% matching 401(k) • Employee Stock Purchase Plan (10% share discount) • Tuition reimbursement • Paid time off (15 days’ vacation per year, prorated based on start date) • Paid sick leave as determined by state or local ordinance (prorated based on start date) • 11 Paid holidays (4 floating holidays, prorated based on start date) • Paid volunteer time (3 days per year, prorated based on start date) OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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