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Bilingual Loan Sales Specialist - Fullerton Ave

OneMain Financial · Chicago, IL · $18.00–$22.00 an hour · Full time

Posted Sep 11, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Why are you interested in a lending role at the Fullerton Ave branch, and how would your second language help here?

What they are checking: Whether they see how serving customers in their own language builds trust in the community.

Tell me about a time you had to juggle many tasks and still give each customer good service.

What they are checking: Whether they can multitask without customers feeling rushed or forgotten.

What motivates you in a role where pay is partly based on performance?

What they are checking: Whether they are driven by goals and comfortable with variable compensation.

What would you do

A customer is embarrassed about their credit history. How do you put them at ease?

What they are checking: Whether they can show empathy and keep the conversation respectful and productive.

How would you approach a collections call with a customer who just lost their job?

What they are checking: Whether they can work toward a solution while staying compliant and humane.

A customer asks you to translate a document and explain fees that you aren't sure about. What do you do?

What they are checking: Whether they will check before giving information, since a wrong explanation can create compliance problems.

Your branch is behind its goal and a coworker asks for help. How do you respond?

What they are checking: Whether they care about team success and not only their own numbers.

About the work

Walk me through how you'd guide a customer from first inquiry through loan closing.

What they are checking: Whether they understand the full loan process and their role at each step.

How would you build ongoing relationships with customers after their loan closes?

What they are checking: Whether they understand that staying in touch across the loan life cycle brings repeat business.

How do you make sure a customer truly understands the loan before signing?

What they are checking: Whether they confirm understanding instead of rushing to close, which protects the customer and the company.

Practice this interview out loud.

Offer builds a real interview for this exact role at OneMain Financial from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by OneMain Financial.

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career. In the Role • Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service • Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals • Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs • Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations • Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems • Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude • Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options • Target base salary range is $18.00-$22.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance. Requirements: • High School Diploma or GED • Bilingual - Spanish Preferred: • Sales, Collections or Customer Service experience Location: On site The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday. Who we Are A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include: • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances • Up to 4% matching 401(k) • Employee Stock Purchase Plan (10% share discount) • Tuition reimbursement • Paid time off (15 days’ vacation per year, prorated based on start date) • Paid sick leave as determined by state or local ordinance (prorated based on start date) • 11 Paid holidays (4 floating holidays, prorated based on start date) • Paid volunteer time (3 days per year, prorated based on start date) OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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