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AVMA Service Support Representative

Brown & Brown · IL · Remote available · $16.50 an hour · Full time

Posted Sep 19, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a job where you had to process a high volume of paperwork accurately.

What they are checking: Proven accuracy and steady output in operations work with daily volume goals.

Tell me about a time you found a better way to do a routine task.

What they are checking: Initiative to improve repetitive processes rather than just following them.

How do you stay focused on detail work when the day gets busy?

What they are checking: Concentration habits that prevent errors in applications, claims and issue packets.

What interests you about supporting insurance plans for a veterinary association's members?

What they are checking: Interest in the specific member group and the operations role that supports them.

What would you do

You are not sure whether a claim meets the carrier's guidelines. What do you do?

What they are checking: Knowing to ask the carrier or sales team instead of guessing on guidelines that affect members.

What would you do if you saw your team was falling behind the contractual department goals?

What they are checking: Ownership of shared goals and willingness to speak up or pitch in when work piles up.

How do you handle a carrier decision file that has errors or missing records?

What they are checking: Problem solving with data files and escalating issues before they affect new business.

About the work

How would you check an application for eligibility before you process it?

What they are checking: Whether they verify plan eligibility rules carefully so applications and enrollments are completed correctly.

How do you make sure the day's mail is sorted to the right subgroups and nothing is missed?

What they are checking: Careful routing habits that keep work flowing to the right people on time.

How would you protect the personal information you see on applications and claims?

What they are checking: Awareness of privacy obligations when handling member health and personal data.

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The full job description

As published by Brown & Brown.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a n AVMA Service Support Representative to join our growing team ! The Service Support Representative ’s role is responsible for several areas of administration including application processing, claims processing, working incoming mail and other duties as assigned. How You Will Contribute: • Responsible for knowing insurance plan details such as eligibility to complete applications, enrollments or claims accurately . • Responsible for meeting contractual department goals by completing daily work given within guidelines set by the insurance carrier or the association and working directly with the sales team or insurance carrier when need be if questions arise . • Assist in printing daily batches of issue packets for new business. • Assist in getting out-going mail to mailrooms daily. • Process daily carrier decision files for new business. • Assign incoming mail to correct subgroups within the department . Skills & Experience to be Successful: • High school diploma or general education degree (GED). • Minimum of 1 year of related operations experience or equivalent combination of education and experience. • Proficiency with basic PC skills including Microsoft Office – Word, Excel, and Outlook. • Attention to detail with a demonstrated ability to maintain a high-level of organization while prioritizing multiple tasks throughout the workday. • Strong interpersonal skills with a proven ability to interface effectively at all levels within an organization. Pay Range $16.50 - $16.50 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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