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Area Operations Manager (Chicagoland)

Geode Health · Chicago, IL · Full time

Posted Sep 24, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you trained front office staff and created training materials.

What they are checking: Whether they can build consistent team skills across locations.

Tell me about a time you improved a process that saved staff time.

What they are checking: Whether they actively make operations better instead of just keeping them running.

Tell me about a time you had to address poor performance with an employee.

What they are checking: Whether they lead by example and handle hard conversations fairly.

Why does improving mental health access matter to you?

What they are checking: Whether they connect with Geode's mission, which the posting says matters most.

What would you do

You oversee several Chicagoland clinics. How would you spend your first month learning how each one runs?

What they are checking: Whether they can get oriented across sites and find problems before trying to fix them.

A provider complains that the front desk keeps double-booking patients. How do you handle it?

What they are checking: Whether they can find the root cause and fix it without blaming staff.

A patient becomes upset and loud in the waiting room. What do you and your team do?

What they are checking: Whether they can keep the clinic safe and calm while treating patients with dignity.

About the work

What weekly and monthly reports would you want to see to know a clinic is healthy?

What they are checking: Whether they think in metrics like no-shows, schedule fill and patient wait time.

How do you make sure patient records are handled in line with HIPAA at every site?

What they are checking: Whether they take privacy and security compliance seriously in a mental health setting.

How do you manage supply ordering and equipment issues across multiple offices?

What they are checking: Whether they can keep clinics stocked and working without waste or gaps.

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The full job description

As published by Geode Health.

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”. We are looking for a passionate Area Operations Manager.  The ideal candidate will be motivated to join a quickly growing organization and excited to help us improve care experience for patients and providers.  The Area Operations Manager oversees the day-to-day operations for the Chicagoland locations.  Most importantly we’re looking to bring someone into our team who is excited about our mission to improve mental healthcare across the country.  Responsibilities range from administrative duties to the support of the clinic’s team. Area Operations Manager Job Responsibilities: • Maintain professional and positive relationships with the patients and staff • Lead by example to ensure team successes • Monitors and ensures all systems used in the Office are operating to peak effectiveness • Provide weekly and monthly reporting • Trains and supervises office personnel and create training materials • Maintain patient data according to company policies • Guarantee records are stored securely • Equipment and supply ordering and/or issues • Completes monthly, quarterly, and annual operation checklist • Compliance with privacy and security regulations • Manage the appearance of the office • Maintain facilities and equipment in accordance with hygiene • Manage safety regulations including OSHA • Monitor and maintain the office budget Ideal Candidate Profile: • Passionate about our mission and inspiring others • Self-starter, for whom no task is too big or too small and takes ownership of their decisions • Contribute to the collective effort both within your scope - and beyond - as needed • Creative and strategic thinker • A lifelong learner who believes in giving and receiving feedback to get better each day • Organized & process-oriented Qualifications/Skills: • Lead in a complex office environment while maintaining a calm and focused manner • Leadership and people development skills • Proactive, results-oriented and creative problem solver • Exercise judgment, maintain confidentiality and communicate in a diplomatic manner • Ability to prioritize and execute effectively • Build interpersonal relationship skills and the ability to communicate effectively • Work closely with patient’s overall success and quality of care • Excellent written and verbal communication skills, including phone and e-mail etiquette Education and Experience Requirements: • Bachelor’s Degree (preferred) • A minimum of 2-4 years’ experience in management • Some experience in healthcare settings (preferred) • Experience building and overseeing clinical office Estimated earnings : $90,000.00-$100,000.00

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