Administrative Assistant
Posted Aug 19, 2026 · We last checked this listing on Oct 4, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you supported more than one manager at the same time. How did you decide whose request came first?
What they are checking: whether the candidate can prioritize competing demands without dropping either manager's needs
Describe a situation where you had to keep information confidential, even though someone was pushing you to share it.
What they are checking: understanding of discretion with employee, customer, or corporate information
Tell me about a time you had to write something formal, like a letter or a memo, on someone else's behalf. How did you make sure it sounded right?
What they are checking: writing skill and ability to match tone and voice for someone else
Have you ever had to set up a new colleague's workspace or help someone move offices? What did that involve?
What they are checking: hands-on familiarity with onboarding logistics and physical office setup
Tell me about a time your supervisor gave you a task without a lot of detail. How did you figure out what they actually needed?
What they are checking: ability to work under direct supervision and use judgment to fill in gaps
What would you do
Walk me through how you would handle a call from someone who is upset and wants to speak to a specific person who is unavailable.
What they are checking: phone etiquette and judgment when handling sensitive or frustrated customers
If you were asked to prepare a report by pulling data from a few different sources, how would you make sure the numbers were accurate before handing it over?
What they are checking: attention to detail and quality control habits when compiling information
How would you go about scheduling a meeting with several busy people whose calendars keep conflicting?
What they are checking: calendar management skill and persistence without becoming a bottleneck
Suppose you noticed something happening around you at work that seemed off or possibly against policy. What would you do?
What they are checking: awareness of reporting obligations tied to bank compliance and ethics expectations
If your manager asked you to order office supplies but the budget seemed tight that month, how would you handle it?
What they are checking: resourcefulness and comfort making small independent decisions within limits
About the work
What is your experience with Outlook, Word, Excel, and PowerPoint, and can you give an example of a document or report you built from scratch?
What they are checking: actual comfort level with the core software tools, not just familiarity by name
What does good customer service sound like to you when you're the first voice someone hears when they call the bank?
What they are checking: understanding of the company's brand voice and professionalism expectations
Describe a time you had to keep a project or task organized using meeting notes, schedules, or a project plan. What tools did you use to track it?
What they are checking: organizational method and experience supporting project coordination
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Practice this out loudThe full job description
As published by Associated Bank.