JobsAssociated Bank

Administrative Assistant

Associated Bank · Milwaukee 111 Kilbourn, WI

Posted Aug 18, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you supported more than one manager at the same time. How did you decide whose request came first?

whether the candidate can prioritize competing demands without dropping either manager's needs

Describe a situation where you had to keep information confidential, even though someone was pushing you to share it.

understanding of discretion with employee, customer, or corporate information

Tell me about a time you had to write something formal, like a letter or a memo, on someone else's behalf. How did you make sure it sounded right?

writing skill and ability to match tone and voice for someone else

Have you ever had to set up a new colleague's workspace or help someone move offices? What did that involve?

hands-on familiarity with onboarding logistics and physical office setup

Tell me about a time your supervisor gave you a task without a lot of detail. How did you figure out what they actually needed?

ability to work under direct supervision and use judgment to fill in gaps

Technical

What is your experience with Outlook, Word, Excel, and PowerPoint, and can you give an example of a document or report you built from scratch?

actual comfort level with the core software tools, not just familiarity by name

What does good customer service sound like to you when you're the first voice someone hears when they call the bank?

understanding of the company's brand voice and professionalism expectations

Describe a time you had to keep a project or task organized using meeting notes, schedules, or a project plan. What tools did you use to track it?

organizational method and experience supporting project coordination

Situational

Walk me through how you would handle a call from someone who is upset and wants to speak to a specific person who is unavailable.

phone etiquette and judgment when handling sensitive or frustrated customers

If you were asked to prepare a report by pulling data from a few different sources, how would you make sure the numbers were accurate before handing it over?

attention to detail and quality control habits when compiling information

How would you go about scheduling a meeting with several busy people whose calendars keep conflicting?

calendar management skill and persistence without becoming a bottleneck

Suppose you noticed something happening around you at work that seemed off or possibly against policy. What would you do?

awareness of reporting obligations tied to bank compliance and ethics expectations

If your manager asked you to order office supplies but the budget seemed tight that month, how would you handle it?

resourcefulness and comfort making small independent decisions within limits

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Provides administrative support to one or more managers or leaders. May provide administrative support to a department, such as answering phones, processing mail, scanning, electronically filing, and printing and preparing documents for clients. Assures the accurate, efficient, and timely processing of activities in these areas through proper planning and scheduling. Gathers information and compiles reports, and may make recommendations for the manager/leader, based upon data/findings. Develops and documents procedures for all activities.Job Accountabilities • In line with the company’s brand and customer promise, effectively communicate with various levels in a professional work environment. Prepare and modify documents including letters, memos, reports, project management documents, emails, etc. Ability to maintain confidentiality of employee, customer and corporate information. Under direct supervision provide answers and advice to clients on routine, sensitive or urgent topics within agreed upon amount of time. Knowledge of structure and content of the English language including spelling, grammar, punctuation, etc. Working knowledge of MS Office including Outlook, Word, Excel, and PowerPoint and ability to learn other programs. Well-versed with office equipment, such as fax machines, scanners, videoconferencing systems, photocopiers and calculator. • Provides general clerical support, including accepting, preparing and delivering mail, ordering office supplies, event planning, scheduling conference rooms and meeting coordination, calendar administration and appointment scheduling, assist colleague requiring traveling offices/workstations, ensuring office equipment is properly maintained, assisting with new colleague set-up, or other clerical/administrative projects. • Receives and screens incoming telephone calls and direct calls to the appropriate telephone extension, individual or department. • Under direct supervision provides administrative support to others managing a project via managing data, maintaining meeting minutes, copies, meeting schedules, etc. Also updates the project plan based on guidance of others. Education High School Required Experience Less than 2 years Banking or Administrative Office Required We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.54 - $30.06 per hour

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