Jobs › C.H. Robinson

Account Manager - Starting Spring/Summer 2027

C.H. Robinson · Chicago, IL · $24.28–$54.99 an hour · Full time

Posted Sep 18, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Why logistics, and why an account management program at C.H. Robinson?

What they are checking: Whether they have a real reason for this path and understand what freight brokerage and supply chain work involve.

Tell me about a time you used data to make a recommendation someone acted on.

What they are checking: Whether they can use data to shape decisions, which the program says you'll do from day one.

Tell me about a time you had to learn something difficult quickly. How did you approach it?

What they are checking: Whether they can absorb a lot of training fast in an accelerated 24-month program.

You'll be on-site four days a week with a fast-paced team. How do you work best in that environment?

What they are checking: Whether they would thrive in a busy, collaborative office and not just tolerate it.

Tell me about a time you juggled several deadlines or priorities at once.

What they are checking: Whether they can stay organized when many shipments and customers need attention at the same time.

What would you do

A customer's shipment is going to be a day late and they find out from their own customer first. How would you handle the call?

What they are checking: Whether they can own a bad situation, stay calm and focus on recovery and future communication.

How would you go about learning a customer's business well enough to suggest ways to grow with them?

What they are checking: Whether they think curiously about customers' supply chains rather than just processing orders.

A customer pushes back hard on a rate increase. How would you respond?

What they are checking: Whether they can explain value and market conditions calmly instead of caving immediately.

About the work

What do you think the difference is between keeping a customer happy and growing the account?

What they are checking: Whether they understand that account management includes finding new revenue, not only good service.

What do you know about how freight markets or supply chains have been changing lately?

What they are checking: Whether they are curious enough about the industry to have done some homework before the interview.

Practice this interview out loud.

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The full job description

As published by C.H. Robinson.

Full-time positions starting Spring/Summer 2027 For more than a century, we’ve been doing what others cannot. As the global leader in Lean AI supply chains – which combines the power of expert people, our operating model and industry leading technology – we drive smarter decisions and stronger results. Here, we bring people and technology together so you can take on complex challenges and make a meaningful impact every day. At C.H. Robinson, we’ve reimagined our entry-level Account Manager role to create an accelerated pathway for high-potential new graduates. From day one, you’ll be immersed in high-impact, customer-facing work, leveraging data and innovation to shape supply chain solutions and growth strategies. As part of our 24-month Program, you’ll benefit from structured training, cross-functional rotations, and mentorship that prepare you to take ownership of customer accounts within your first year. By the end of the program, you’ll be confidently managing customer relationships with the skills, judgment, and commercial foundation needed to deliver measurable value for customers. Apply today and start building a career where your work makes a real impact. At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers four days a week, fostering creativity and producing impactful results through face-to-face interactions, with flexibility to work remotely one day a week. Duties and Responsibilities The duties and responsibilities of this position consist of, but are not limited to, the following: • Develop broad supply chain expertise by learning industry fundamentals (modes, capacity, pricing, service, and customer operations) through structured training, mentorship, and real-time problem solving. • Build and maintain trust-based relationships with a portfolio of customers by understanding what matters to their business and helping solve real supply chain challenges that affect their daily operations. • Own shipment execution end to end, from planning through delivery, using digital and AI enabled insights to anticipate risk, inform decisions, and deliver reliable outcomes for customers. • Leverage data analytics and technology to identify trends, uncover root causes, and turn insights into improvements in service, cost, and reliability. • Participate in customer business reviews and planning sessions, working with experienced Account Managers, gradually taking on ownership identifying opportunities such as new lanes, service expansions, and value-added solutions. • Collaborate with sales, pricing, operations, and capacity teams and rotate through key functional areas, building a strong internal network and a deep understanding of how decisions are made across the business. • Embrace an ownership mindset in your work; proactively engage in improving processes, removing operational friction, and implementing best practices. • Other duties or responsibilities as assigned according to the team and/or country specific requirements. Required Qualifications • Bachelor’s degree completed or in progress, with graduation expected by summer 2027 • Experience using customer perspective to guide decisions and actions Preferred Qualifications: • Ability to manage multiple priorities in a fast-paced, deadline-driven environment • Strong analytical, problem-solving, and data-driven decision-making skills • Enjoy solutions-driven work by leveraging appropriate tools to evaluate and make recommendations • Excellent communication and interpersonal skills to build rapport with customers and work effectively across teams • Proven leadership or team involvement in internships, projects, or student organizations demonstrating teamwork, influence, and problem-solving • Values a diverse and inclusive work environment We value an environment where you can grow by challenging yourself, and are supported with the potential for internal promotion – within Sales, Global Forwarding, Operations, Account Management or other areas – so you can discover new interests, develop your strengths, and reach your life goals. So what are you waiting for? Click that apply button. We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range $24.28 - $54.99 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: • Three medical plans which include • • Prescription drug coverage • Enhanced Fertility benefits • Flexible Spending Accounts • Health Savings Account (including employer contribution) • Dental and Vision • Basic and Supplemental Life Insurance • Short-Term and Long-Term Disability • Paid observed holidays • 2 paid floating holidays for U.S. hourly employees • Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada • Paid parental leave • Paid time off to volunteer in your community • Charitable Giving Match Program • 401(k) with 6% company matching • Employee Stock Purchase Plan • Plus a broad range of career development, networking, and team-building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING page

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