Sales Associate jobs in Chicago, IL

Tell me about a time you built a relationship with a customer or client who came back to you.

What they are checking: Whether they create the repeat relationships that the posting calls key to the business.

A customer walks in looking a little lost. How do you approach them?

What they are checking: Whether they greet people quickly and naturally, which is the heart of the sales floor here.

Tell me about a time you helped a customer find something and they ended up buying more than they came for.

What they are checking: Whether they can suggest add-ons in a helpful way without coming across as pushy.

The line at the register is backing up and you are the only one ringing. What do you do?

What they are checking: Whether they keep checkout fast and friendly under pressure and know when to call for backup.

How do you keep a section of the store looking full and organized during a busy afternoon?

What they are checking: Whether they notice messy shelves and empty spots without being told, since recovery is part of the job.

A customer is upset because an item rang up at a different price than the sign. How do you handle it?

What they are checking: Whether they stay calm, follow store policy and get a manager when a decision is above them.

What does great customer service look like to you in a store where most things cost five dollars or less?

What they are checking: Whether they understand that a low price point still deserves a fun, energetic experience.

Tell me about a time you worked with a team to get something done in a short amount of time.

What they are checking: Whether they pitch in with coworkers instead of staying only in their own lane.