Roles › Customer Service Representative
Itasca, IL
Customer Service Representative jobs in Itasca, IL
5 open roles from 2 employers. Checked Oct 6, 2026.
What these openings look like
2 employers are hiring here: Bosch and Labcorp. 1 of the 5 publishes a pay range, running $18.40 to $22.00 an hour. The rest do not say. Every posting is full time. The most recent went up on Oct 2, 2026.
Every listing links to the employer's own application. Nothing is posted here on their behalf, and nothing is reposted from anywhere else.
Open roles
Customer Service Representative (5:00 am - 1:30 pm)
Posted Oct 2 · Verified Oct 6
Customer Service Representative (5:00 am - 1:30 pm)
Posted Oct 2 · Verified Oct 6
Customer Service Representative (5:00 am - 1:30 pm)
Posted Oct 2 · Verified Oct 6
Customer Service Representative (5:00 am - 1:30 pm)
Posted Oct 2 · Verified Oct 6
Customer Service Representative - Onsite
Posted Sep 15 · Verified Oct 6
What it pays here
Only some employers publish a range. These are the ones that did, as written in their own postings:
- $18.40–$22.00 an hour
What they ask customer service representative candidates here
Drawn from the 5 open postings on this page. The ones that come up across several employers are near the top.
A driver calls Roadside Protect stranded on the highway at night and is panicking. How do you start that call?
What they are checking: Whether they can calm someone in a stressful moment while still getting the details needed to send help.
What information would you need to collect to dispatch help correctly to a stranded driver?
What they are checking: Whether they understand that accurate location and vehicle details decide how fast help arrives.
Tell me about a time you had to follow a script but the caller's situation did not fit it.
What they are checking: Whether they can follow client workflows while still using judgment when calls go off script.
A customer is angry that the tow truck is an hour late. What do you say?
What they are checking: Whether they show empathy and give honest updates instead of making promises they cannot keep.
How do you stay accurate entering data into a dispatch system while talking to an upset caller?
What they are checking: Whether they can multitask without errors, since one wrong digit can send help to the wrong place.
When would you escalate a call to a supervisor?
What they are checking: Whether they know the limits of their role and escalate safety or policy issues on time.
This shift starts at 5:00 AM. How have you handled early shifts before, and how do you make sure you are on time?
What they are checking: Whether they can reliably cover an early schedule that a call center depends on.
How do you recover after a hard call before taking the next one?
What they are checking: Whether they can manage stress so every caller gets their best effort.
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