Customer Operations Representative jobs in Chicago, IL

A shipment for one of the branch's key accounts is running late and the customer has not been told yet. Walk me through what you do.

What they are checking: Whether they communicate bad news early and with a plan, which is what keeps key accounts loyal.

Tell me about a job where you had to enter a lot of data quickly and accurately. How did you avoid mistakes?

What they are checking: Whether they can keep TMS entries clean, since errors there flow straight into billing and accounting.

How would you schedule a pickup and delivery appointment when the warehouse and the customer want different times?

What they are checking: Whether they can work between two parties with different needs and land on a time both will keep.

What do you know about how a freight brokerage works, between the shipper, the carrier and a company like RXO?

What they are checking: Whether they understand the basic freight flow well enough to learn the job quickly.

You start the day with twenty loads to track, three new loads to enter and a billing problem. How do you decide what to do first?

What they are checking: Whether they can prioritize a mixed daily workload and protect the time-sensitive tasks.

Tell me about a time you had to deal with an upset customer about something that was not your fault.

What they are checking: Whether they stay calm and solve the problem rather than getting defensive when a customer is frustrated.

When would you bring an issue to the Sales Manager or the Carrier Operations Group instead of handling it yourself?

What they are checking: Whether they know when to escalate shipment or billing issues and whom to tell, so nothing slips through.

What does preparing a load for accounting mean to you, and why does accuracy matter at that step?

What they are checking: Whether they connect their data entry to invoicing and getting paid, not just to finishing a task.