Customer Operations Representative
Posted Sep 15, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a job where you had to enter a lot of data quickly and accurately. How did you avoid mistakes?
What they are checking: Whether they can keep TMS entries clean, since errors there flow straight into billing and accounting.
Tell me about a time you had to deal with an upset customer about something that was not your fault.
What they are checking: Whether they stay calm and solve the problem rather than getting defensive when a customer is frustrated.
Describe a time you supported a teammate or salesperson by taking work off their plate.
What they are checking: Whether they see themselves as a partner to Sales, which is how this role supports key accounts.
This job means a lot of phone and email time with customers every day. What keeps you organized and patient through that?
What they are checking: Whether they have habits that hold up through high-volume, repetitive customer communication.
What would you do
A shipment for one of the branch's key accounts is running late and the customer has not been told yet. Walk me through what you do.
What they are checking: Whether they communicate bad news early and with a plan, which is what keeps key accounts loyal.
How would you schedule a pickup and delivery appointment when the warehouse and the customer want different times?
What they are checking: Whether they can work between two parties with different needs and land on a time both will keep.
You start the day with twenty loads to track, three new loads to enter and a billing problem. How do you decide what to do first?
What they are checking: Whether they can prioritize a mixed daily workload and protect the time-sensitive tasks.
When would you bring an issue to the Sales Manager or the Carrier Operations Group instead of handling it yourself?
What they are checking: Whether they know when to escalate shipment or billing issues and whom to tell, so nothing slips through.
About the work
What do you know about how a freight brokerage works, between the shipper, the carrier and a company like RXO?
What they are checking: Whether they understand the basic freight flow well enough to learn the job quickly.
What does preparing a load for accounting mean to you, and why does accuracy matter at that step?
What they are checking: Whether they connect their data entry to invoicing and getting paid, not just to finishing a task.
The posting mentions monitoring report cards. If your on-time numbers for an account started slipping, what would you look at?
What they are checking: Whether they would dig into the causes of poor service metrics instead of just reporting them.
Practice this interview out loud.
Offer builds a real interview for this exact role at RXO from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.
Practice this out loudThe full job description
As published by RXO.