Assistant Store Manager jobs in Milwaukee, WI

You will make outbound collection calls here. What do you know about the federal rules on when and how you can contact someone about a past-due account?

What they are checking: Whether they already respect the limits on collection calls, since one careless call can turn into a regulatory complaint.

Tell me about a time a customer was upset about money they owed. How did you keep the conversation calm and still get to a next step?

What they are checking: Whether they can stay respectful with someone under financial stress while still doing the collection part of the job.

Your drawer is off by forty dollars at close. Walk me through exactly what you do.

What they are checking: Whether they follow a cash-handling procedure instead of guessing, covering the gap, or quietly fixing the count.

A customer comes in asking for a cash advance, but an installment loan might fit their situation better. How do you walk them through the options without pushing?

What they are checking: Whether they can present every product honestly, which is how a lending store stays compliant and keeps customer trust.

Stores here have volume expectations for sales, courtesy and collection calls. Tell me about a daily call or sales target you have worked toward before.

What they are checking: Whether they can work steadily toward numbers without cutting corners on how they treat customers on the phone.

A regular customer asks you to skip the ID check just this once because you know them. What do you say?

What they are checking: Whether their integrity holds with friendly regulars, since that is where most compliance slips quietly begin.

How would you explain the cost of a short-term loan to someone who has never taken one before?

What they are checking: Whether they can explain fees and terms in plain words so the customer truly understands what they are agreeing to.

The phone is ringing, two customers are waiting in line, and you have callbacks due. How do you decide what comes first?

What they are checking: Whether they can juggle walk-ins, phones and call lists in a small store without anyone feeling ignored.