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Assistant Store Manager

Five Below · Milwaukee, WI · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you led a team through a hard shift. What did you do to keep people going?

What they are checking: Whether they can keep morale and focus up when the store is busy and short-handed.

How do you handle an associate who is often late?

What they are checking: Whether they address attendance fairly and consistently, documenting it instead of letting it slide.

Tell me about a time you handled a customer complaint that escalated.

What they are checking: Whether they can calm a tense situation and find a fair outcome within policy.

What would you do in your first 30 days to learn a new store and its team?

What they are checking: Whether they listen and observe before changing things, which builds trust with a new team.

How do you help your Store Manager hit sales goals?

What they are checking: Whether they see themselves as a partner in results, not just someone who follows tasks.

What would you do

You are Manager on Duty and the alarm will not set at close. What do you do?

What they are checking: Whether they follow security procedure and escalate rather than leaving the store unsecured.

A promotion starts tomorrow and signage has not arrived. What do you do?

What they are checking: Whether they solve problems by contacting the right people and finding a compliant workaround.

How do you split your time between the sales floor, the stockroom and paperwork?

What they are checking: Whether they stay visible on the floor while still getting operational work done.

You count the safe and it is off by twenty dollars. What happens next?

What they are checking: Whether they follow cash control procedures exactly and report discrepancies honestly.

About the work

Walk me through how you would run the receiving and unpacking of a large freight delivery.

What they are checking: Whether they can organize stock flow so product reaches the floor quickly and the back room stays under control.

How do you make sure a display reset follows corporate guidelines exactly?

What they are checking: Whether they can read and execute brand direction carefully, since stores are expected to look consistent.

Practice this interview out loud.

Offer builds a real interview for this exact role at Five Below from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Five Below.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! RESPONSIBILITIES • Oversees the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor • Manages the setup and maintenance of displays for specific store sections, ensuring signage is accurate and promotions are properly highlighted, following corporate guidelines for resets and seasonal updates. • Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation. • Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues. • Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service. • Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance. • Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service. • Executes the market plan by arranging products and signage according to corporate guidelines, ensuring promotional materials are displayed properly and updated regularly. Ensures the execution of company Inventory Integrity process QUALIFICATIONS • High School Graduate or equivalent • College experience preferred • Minimum 2 years of management experience • Excellent verbal and written communication skills • Ability to multi-task • Creative thinking • Ability to maintain composure under pressure ESSENTIAL JOB FUNCTIONS • Frequently operate cash register • Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet • Frequently ascend/descend ladders in order to retrieve and put away stock • Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor • Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations • Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) • Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures • Must be able to remain in a stationary, upright position for 80% of the time • Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome Five Below is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities . If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $15.00 BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit F ive Below's Career Site to verify the posting. fivebelow.com/info/careers

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