JobsAdvocate Health

Workers' Compensation Claims Analyst

Advocate Health · Oak Brook, IL

Posted Sep 8, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to determine compensability on a claim that wasn't clear cut. How did you make the call?

real experience weighing medical, factual, and legal evidence to reach a compensability decision

Tell me about a claim with a subrogation opportunity you identified and pursued. What was the outcome?

whether they proactively look for recovery opportunities rather than just processing what's in front of them

Describe a time you negotiated a claim settlement. What was your strategy going in and how did you land where you did?

negotiation approach and whether they can articulate a rationale beyond splitting the difference

Tell me about a time you mentored or trained another adjuster or stakeholder on a claims issue.

whether they can operate as a resource to others, which the posting explicitly calls for

Technical

Walk me through how you'd handle a new claim assignment on your first day with it. What happens in the first 24 hours?

whether the candidate actually knows the industry-standard contact and investigation timeline rather than just naming it

How do you manage claims across multiple states with different workers' comp rules at the same time?

depth of multi-jurisdictional knowledge versus experience limited to one state's system

How do you set and adjust reserves on a claim as it develops?

understanding of reserving practices and financial discipline, not just claim handling steps

What's your experience working with defense attorneys and outside vendors on litigated claims?

comfort managing external parties and litigation strategy, not just internal claim administration

How do you keep track of statutory deadlines across the different jurisdictions you handle so nothing slips?

concrete system or discipline for compliance versus a vague assurance of carefulness

Situational

Say you have a claim where the treating physician wants to authorize a procedure you're not convinced is causally related to the injury. What do you do?

ability to push back appropriately on treatment authorization while keeping the medical relationship functional

You're managing a caseload with lost time and medical only claims at once. How do you decide what gets your attention first on a given day?

prioritization and time management under a real caseload, not just stated organizational habits

An injured teammate calls upset because they don't understand why a bill or treatment wasn't approved. How do you handle that conversation?

communication skill and empathy balanced against the need to explain a denial correctly

You discover a claim you're managing needs to be reported to the excess carrier. Walk me through what you'd do.

knowledge of excess reporting thresholds and process, and whether they catch this proactively

How do you handle sensitive medical or personal information you come across in a claim file, especially when other people at the company are asking about a case?

understanding of confidentiality and PHI boundaries under real workplace pressure

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 10604 Enterprise Corporate - Workers Compensation Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Business hours are Monday-Friday working 8-5pm. The position is primarily remote, but will be required to attend in-person meetings in Oak Brook, IL on occasion. Pay Range: $30.70 - $46.05 The Workers Compensation Claims Analyst is a critical thinker who manages claims within organizational standards and best practices. They are responsible for the adjudication of medical only claims and limited lost time workers' compensation claims. They will work closely with case managers, attorneys, and vendors. They will manage subrogation liens and negotiate claim settlements to achieve the best possible outcome and support the goals of the department. Major Responsibilities: • ​ ​ ​ Must possess analytical skills and be able to work with a sense of urgency and   accuracy . Must be able to adhere to multiple state workers’ compensation rules, regulations, and laws . ​   • ​ ​ Must be able to c omplete appropriate contacts within 24 hours of assignment, establish and maintain appropriate diary for follow-up, evaluates and determines compensability of workers’ compensation claims within the statutory period for multiple jurisdictions . ​   ​ ​ ​ ​ • Must be able to be r esponsible for monitoring and controlling costs, timely documentation of the electronic claim file, claim outcome, timely reserving of files, managing subrogation and litigation , filing appropriate forms and payment of all benefits due within statutory periods and coordinates light duty as needed. ​   • ​ ​ Must function as a resource to the injured teammates, leaders, and others with an interest in the claim. ​   • ​ ​ Must be able to c ommunicate claim status with the injured teammate and other parties, as necessary. ​   • ​ ​ Must be able to develop action plans and strategies for prompt payment/denial of claims bringing them to a timely conclusion while providing all appropriate information . Must be able to m onitor and report appropriate claims to excess carriers . ​   • Must be able to determine what treatment is appropriate and causally related to the compensable injury and redirect treatment to network physicians as appropriate . Must be able to prompt ly authorize and approve related expenses of the claim . ​ • ​ ​ ​ Must be able to maintain strict confidentiality of information at all times o f a sensitive nature and/or protected under state and federal   law .   • ​ Must be able to develop a nd maintain professional customer relationships . Must be able to provide e ducat ion as needed and serve as a mentor to other adjusters and stakeholders .   • Must be able to provide additional support for additional projects and duties as assigned. Education Requirements: • ​ A djusters license for assigned jurisdiction as required by specific jurisdiction as applicable. • ​ B achelor’s degree required or a combination of education and related experience. Experience Requirements: • 2- 5+ years’ experience managing progressively difficult Workers Compensation lost time claims . Associates in Claims designation preferred . Knowledge, Skills & Abilities Required: • ​ ​ ​ Must be competent in workers’ compensation rules, regulations, and laws for multiple jurisdictions . ​   • Must work with a sense of urgency and accuracy. • ​ Evaluates and determines compensability of workers’ compensation claims within the statutory limits for multiple jurisdictions . ​ ​   • ​ ​ Must be able to work independently as well as part of a team. • Access to protected Health Information (PHI) to the extent of information necessary to do the job. Information shared only on a need-to-know basis. T his job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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