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Workday Payroll Consulting Manager - AMS

Huron Consulting · Chicago, IL · $135,000–$165,000 a year · Full time

Posted Sep 23, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your hands-on Workday Payroll experience after go-live. What issues did you handle most often?

What they are checking: The posting requires production or AMS payroll ownership, which is different from implementation.

How do you manage and coach consultants on your AMS team?

What they are checking: Managers lead people, so they want concrete coaching and support habits.

How do you suggest improvements that make a client's payroll run smoother over time?

What they are checking: The posting stresses continuous improvement, so they want proactive advice, not just ticket work.

What would you do

A client's payroll is due to run tomorrow and you find a configuration error. What do you do?

What they are checking: Whether they can act fast and calmly when real people's pay is at risk.

A client's payroll manager keeps asking for changes outside the support agreement. How do you handle it?

What they are checking: Whether they can manage scope while keeping the relationship strong.

About the work

An employee's net pay is wrong after a retro change. Walk me through how you'd trace the cause.

What they are checking: Whether they understand Workday retro processing and can debug pay results step by step.

How do you configure earnings and deductions so taxes and benefits calculate correctly?

What they are checking: Core payroll configuration knowledge that directly affects every paycheck.

What North American payroll rules cause the most trouble, such as multi-state taxes or Canadian provincial rules?

What they are checking: The posting asks for strong North American payroll knowledge, so they want real depth on taxes and compliance.

How do you handle year-end processing, such as W-2s and T4s, across several clients?

What they are checking: Year-end is high stakes, and they want an organized, repeatable process.

How do you test payroll changes, including parallel testing, before they go live?

What they are checking: Whether they protect clients with thorough testing rather than fixing problems after payday.

Practice this interview out loud.

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The full job description

As published by Huron Consulting.

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. Huron's Digital capability is seeking a Workday Payroll AMS Consultant (Manager) to join our growing Workday Application Management Services (AMS) team. This role is ideal for an experienced Workday Payroll professional who thrives in a post-production support environment and enjoys partnering with clients to optimize their Workday investment. As a Manager, you will serve as a trusted advisor to client stakeholders, leading complex Payroll support activities, troubleshooting issues, delivering configuration enhancements, and driving continuous improvement initiatives. The ideal candidate brings deep Workday Payroll expertise, strong North American payroll operations knowledge, and the ability to independently solve complex functional and business challenges. Required • Minimum 5+ years of proven experience implementing, configuring, or supporting Workday Payroll, with hands-on ownership in a production or post-production (AMS) environment. • Demonstrated experience serving as a functional subject matter expert for Workday Payroll, including payroll configuration, payroll processing, payroll calculations, tax setup, garnishments, payroll integrations, and compliance-related activities. • Hands-on experience providing post-production support, including troubleshooting complex payroll issues, performing root cause analysis, and delivering sustainable solutions in a client-facing environment. • 5+ years of experience analyzing payroll and business requirements, producing functional specifications, supporting testing activities, troubleshooting production issues, and partnering directly with client payroll, HR, and finance stakeholders. • Strong understanding of North American payroll operations, including U.S. payroll processes, tax regulations, payroll calendars, year-end activities, garnishments, and compliance requirements. • Experience supporting ongoing optimization, enhancements, release management activities, and issue resolution as part of an Application Managed Services (AMS), Post Production Support (PPS), or managed support model. • Experience leading client-facing discussions, providing strategic guidance, and serving as a trusted advisor on payroll-related business processes and Workday best practices. • Bachelor’s Degree in Business, Human Resources, Information Systems, Accounting, Finance, or a related field, or equivalent relevant work experience. • No travel required, unless requested by the client. Preferred Skills & Experienc e • Holds an active Workday Payroll Certification. • Prior experience supporting Workday Payroll in AMS, PPS, or Managed Services environments, including Tier 3 production support. • Experience supporting related Workday modules, including Time Tracking, Absence, Benefits, Compensation, or Integrations. • Strong knowledge of Workday release management, feature adoption, and impact analysis for Payroll-related functionality. • Experience supporting medium to large-scale Workday Payroll environments with complex organizational structures, multiple pay groups, and regulatory requirements. • Prior team leadership or mentoring experience, including reviewing work, coaching consultants, and supporting knowledge transfer within an AMS delivery model. • Consulting experience within a professional services organization supporting multiple clients simultaneously. • Strong communication, stakeholder management, and client relationship skills with the ability to build trust and influence decision-making. The estimated base salary range for this job is $135,000 - $165,000 (USD). The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $162,000 - $198,000 (USD). The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position Level Manager Country United States of America

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