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Workday HCM Sr. Consultant - AMS

Huron Consulting · Chicago, IL · $110,000–$140,000 a year · Full time

Posted Sep 23, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your experience supporting Workday HCM after go-live. What kinds of issues did you handle most?

What they are checking: The posting stresses post-production support, which is different work from implementation.

Tell me about a time you suggested an improvement a client hadn't asked for. What happened?

What they are checking: Whether they act as a trusted advisor who helps clients get more value, not just closes tickets.

Tell me about a complex issue you solved mostly on your own. How did you work through it?

What they are checking: The posting asks for an independent problem solver, so they want to hear real self-directed troubleshooting.

What would you do

A compensation change has to go live in two days for merit cycle and the client just found a bug. What do you do?

What they are checking: How they balance speed with accuracy when real pay is at stake.

How do you manage priorities when three clients each say their ticket is urgent?

What they are checking: AMS means competing demands, so they want clear triage and honest expectation-setting.

How would you explain to an HR director why their requested change could cause problems downstream?

What they are checking: Whether they can push back clearly and respectfully while still finding a way to help.

About the work

An employee's time-off balance is wrong after an absence plan change. Walk me through how you'd troubleshoot it.

What they are checking: Hands-on Absence configuration skill and a logical order for tracing calculation problems.

How do you handle a Workday semi-annual release for several AMS clients at once?

What they are checking: Whether they have a repeatable process for reviewing, testing and communicating release changes.

How do you set up eligibility rules for a benefits plan, and what are common mistakes?

What they are checking: Benefits configuration depth, since eligibility errors directly affect employees and compliance.

How do you configure time tracking for hourly workers with different shift and overtime rules?

What they are checking: Time Tracking knowledge, which is named in the posting and is often a source of pay disputes.

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The full job description

As published by Huron Consulting.

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. Huron is seeking a Workday HCM AMS Senior Consultant to join our growing Application Management Services (AMS) team. In this client-facing role, you will support and optimize Workday HCM solutions for a diverse portfolio of clients, serving as a trusted advisor and functional expert across Core HCM, Time Tracking, Absence, Compensation, and Benefits. The ideal candidate is an independent problem solver with experience supporting Workday in a post-production or AMS environment. This individual will be responsible for troubleshooting complex issues, delivering configuration enhancements, supporting Workday releases, and helping clients maximize the value of their Workday investment. Success in this role requires strong functional expertise, excellent consulting skills, and the ability to effectively partner with both business and technical stakeholders. Required • Minimum 3 years of proven experience implementing, configuring, or supporting Workday HCM, with hands-on ownership in a production or post-production (AMS) environment. • Demonstrated experience serving as a functional subject matter expert across Workday HCM, including Core HCM, Compensation, Benefits, Time Tracking, and Absence Management. • Hands-on experience providing post-production support, including troubleshooting complex business process, security, data, and configuration issues in a client-facing environment. • 3+ years of experience analyzing business requirements, producing functional specifications, supporting testing activities, troubleshooting production issues, and partnering directly with HR, benefits, compensation, payroll, and business stakeholders. • Strong knowledge of Workday HCM configuration, including organizational structures, staffing models, business processes, security, worker lifecycle events, and employee transactions. • Demonstrated ability to independently solve complex functional and operational issues, perform root cause analysis, and deliver scalable solutions with minimal oversight. • Experience supporting ongoing optimization, enhancements, release management activities, and issue resolution as part of an Application Managed Services (AMS), Post Production Support (PPS), or managed support model. • Experience leading client-facing discussions, providing strategic guidance, and serving as a trusted advisor on HR business processes and Workday leading practices. • Bachelor’s Degree in Human Resources, Business Administration, Information Systems, or a related field, or equivalent relevant work experience. • No travel required, unless requested by the client. Preferred Skills & Experience • Holds an active Workday Certification, with Workday HCM Certification strongly preferred. • Additional Workday certifications in Time Tracking, Absence, Compensation, and/or Benefits preferred. • Prior experience supporting Workday HCM in AMS, PPS, or Managed Services environments, including Tier 3 production support. • Strong understanding of end-to-end employee lifecycle processes, including hire-to-retire transactions, organizational management, compensation planning, benefits administration, and time-off management. • Experience supporting medium to large-scale Workday HCM environments with complex organizational structures and global or multi-business-unit workforces. • Strong knowledge of Workday release management, feature adoption, and impact analysis across HCM, Compensation, Benefits, Time Tracking, and Absence modules. The estimated base salary range for this job is $110,000 - $140,000 (USD). The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $126,000 - $161,000 (USD). The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position Level Senior Associate Country United States of America

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