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Veteran Service Care Coordinator | Part Time

Sanford Health · Neillsville, WI · $18.00–$29.00 an hour · Part time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped someone navigate a confusing system to get what they needed.

What they are checking: Whether they have real experience as a navigator who keeps following up until the problem is solved.

Do you have a connection to the military or veterans, and how does it shape how you'd do this work?

What they are checking: Whether they understand veteran culture enough to connect with the people they serve.

What would you do

A veteran says he doesn't trust the VA and doesn't want help from them. How do you approach him?

What they are checking: Whether they can build trust and respect a veteran's history while still opening doors to care.

During a call, a veteran mentions he's been thinking about ending his life. What do you do?

What they are checking: Whether they know to stay with the person, assess risk and connect them to immediate help like the Veterans Crisis Line.

This role includes community outreach. How would you find veterans who could use this program but don't know about it?

What they are checking: Whether they have practical ideas for reaching veterans through local groups, events and partners.

The role is part-time and hybrid. How do you keep a caseload organized and follow up on time with limited hours?

What they are checking: Whether they have systems to keep track of many people without things slipping through the cracks.

About the work

What do you know about how the VA determines eligibility, and how would you help a veteran figure out where they stand?

What they are checking: Whether they understand VA eligibility and benefits well enough to guide veterans through it.

How would you screen a veteran for mental health concerns like PTSD or depression in a way that feels respectful?

What they are checking: Whether they can ask sensitive questions with care and know what to do when a screen is positive.

How do you coordinate care when a veteran gets some services from Marshfield Clinic and some from the VA?

What they are checking: Whether they can share information and close gaps between two systems that don't always talk to each other.

How do you work with caregivers who are worn out from supporting a veteran?

What they are checking: Whether they see caregivers as part of the picture, which the program names as part of who it serves.

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The full job description

As published by Sanford Health.

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. 

 Work Shift: 8 Hours - Day Shifts (United States of America)

 Scheduled Weekly Hours: 24

 Compensation: Salary Range: $18.00 - $29.00



 Union Position: No

 Department Details Be part of a unique program dedicated to serving veterans and their caregivers. As a Veteran Service Care Coordinator, you will make a meaningful difference by helping patients navigate their healthcare journey while building strong connections within the community. Enjoy hybrid work flexibility, opportunities for community outreach, and the satisfaction of supporting those who have served our nation. Summary As a trusted liaison between the Marshfield Clinic Health System, the VA, and the community, the Veteran Service Care Coordinator facilitates access to essential services for Veterans. The role involves screening for medical and social needs, mental health conditions, and VA eligibility to optimize care coordination and clinical outcomes. Functioning as a key member of the healthcare team, this individual provides clinical, clerical, and technical support to bridge gaps in Veteran care. Job Description Veteran Care Coordinator connects Veterans with healthcare services, community resources, and the VA to improve health outcomes and ensure smooth care across systems. The role includes assessing Veteran needs, offering social support and coaching, and developing individualized action plans covering military history, VA benefits and eligibility, preventive health needs, and personal health goals. A strong understanding of Veteran benefits is essential for helping Veterans access earned services through the VA and community partners. Coordinators collaborate closely with healthcare teams—including clinicians, discharge planners, and community partners—to support safe and effective transitions of care. This includes helping Veterans navigate post discharge needs and ensuring continuity between hospital, VA, and community-based services. Administrative responsibilities include verifying service authorizations, maintaining communication with the VA, tracking program data, and ensuring compliance with Sanford Health and VA standards. The role also contributes to system and process improvement by sharing best practices, developing educational materials, and assisting with staff and clinician education. Overall, the coordinator supports program goals focused on seamless VA–community care integration, addressing unmet needs (especially for rural Veterans), and strengthening Veteran-centered services through collaboration, advocacy, and a deep understanding of the Veteran experience. Qualifications Some post-secondary coursework in a health-related field or military equivalents is required. One year of experience working or volunteering in a direct service role with customer interaction, such as human services, healthcare, community outreach, or health education is required. Experience working with the needs of the Veteran population or Military service is preferred. Current license/certification such as American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA), Licensed Practical Nurse (LPN), Community Health Worker (CHW), Motivational Interviewing (MI), or health coaching credentials (e.g., CHC, ACE, Wellcoaches, CTI) is preferred. Relevant military medical training preferred, including but not limited to: Medical Specialist (68W), Hospital Corpsman (HM), Aerospace Medical Service Specialist (4N0X1), Combat Medic (68W), Independent Duty Medical Technician(4NOX1C), Pharmacy Specialist (68Q), Pharmacy Technician (HM-8404,4T0X1). Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.

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