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UNIT SECRETARY - IP SUPPORT (40)

Memorial Health · Springfield, IL · $16.77–$25.99 an hour · Part time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you kept a busy office or front desk organized.

What they are checking: Whether they have the organizational skills to manage supplies, filing and communication.

The schedule is mostly evening shifts with every other weekend. How does that fit your life?

What they are checking: Whether they can reliably work the hours this role needs.

Tell me about a time you made a mistake at work. How did you fix it?

What they are checking: Whether they own their errors and take steps to prevent them.

What would you do

You are the communication hub for the unit. How do you handle three phone calls and two call lights at once?

What they are checking: Whether they can prioritize patient needs and route information quickly.

A patient on the call light says they are having chest pain. What do you do?

What they are checking: Whether they know to get a nurse immediately instead of taking a message.

A family member at the desk is upset and wants to talk to the doctor right now. How do you handle it?

What they are checking: Whether they stay calm, show empathy and get the right person involved.

About the work

How do you make sure the orders you enter into the medical record are accurate?

What they are checking: Whether they double-check orders, since a wrong entry can directly harm a patient.

How do you keep track of supplies so the unit does not run out?

What they are checking: Whether they plan ahead for supply needs as part of their daily work.

What medical terms or abbreviations do you know, and how would you learn more?

What they are checking: Whether they can read and enter orders correctly.

How do you protect patient privacy at a busy nurses' station?

What they are checking: Whether they handle patient information carefully when many people are around.

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The full job description

As published by Memorial Health.

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer. Position Type: On-site Job Description Summary: Shift 6:45am - 7:15pm with an every third weekend rotation Serves as the primary communication and information “hub” for the unit, answering telephones and patient call lights and ensuring that appropriate parties receive information in an expeditious manner. Enters patient orders into the electronic medical record in a timely manner with a high degree of accuracy. Performs complex secretarial and receptionist functions including ordering and stocking needed supplies and equipment, filing, copying, and printing patient data reports for the department. Patient care tasks may be performed in accordance with established policies, procedures, and guidelines. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Job Description: Education: · High school graduate or GED required, associates or bachelor’s degree preferred. Licensure/Certification/Registry: · Experience: · Two (2) years secretarial or comparable clerical experience required. · Medical Office Assistant certificate or one (1) year of business or other related college coursework may be considered in lieu of clerical experience. Other Knowledge/Skills/Abilities: · Demonstrates excellent interpersonal and customer service skills. · Knowledge of medical terminology is strongly preferred. · Proficient with personal computers and software (including Microsoft Excel, Word, Outlook, and PowerPoint). · Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully with a variety of people and disciplines. Pay Transparency $16.77 - $25.99 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/ If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact askHR@mhsil.com . Requests will be handled confidentially.

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