OfferDrill.

Jobs › Xylem

Technical Customer Service Rep.

Xylem · Morton Grove, IL · Full time

Posted Sep 25, 2026 · We last checked this listing on Oct 6, 2026

Apply at Xylem

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time an order went wrong and you had to coordinate several departments to fix it.

What they are checking: Whether they take ownership and follow through across teams until the customer is taken care of.

How do you manage a busy queue of emails, calls and order changes at the same time?

What they are checking: Whether they have a system for prioritizing so nothing important falls through.

What does exceptional customer service look like on a commercial team like ours?

What they are checking: Whether their idea of service includes accuracy and follow-up, not just friendliness.

How do you learn a technical product line quickly when you are new?

What they are checking: Whether they are curious and take initiative to learn the products customers ask about.

Tell me about a time you caught a mistake before it reached a customer.

What they are checking: Whether they pay close attention to detail in work where small errors cost money.

What would you do

A customer asks a technical question about a pump you do not know the answer to. What do you do?

What they are checking: Whether they find the right answer from internal experts instead of guessing on technical details.

How do you handle a caller who is upset and talking over you?

What they are checking: Whether they can stay calm, listen and steer the call to a solution.

A customer wants an expedited ship date that the plant says is not possible. How do you handle it?

What they are checking: Whether they set honest expectations and look for options instead of overpromising.

About the work

Walk me through how you process a customer order so it is right the first time.

What they are checking: Whether they check details like part numbers, pricing and ship dates before an error reaches the warehouse.

Which CRM systems have you used, and how did you keep customer records useful for others?

What they are checking: Whether they keep clean notes in the CRM so the next person can help the customer too.

Practice this interview out loud.

Offer builds a real interview for this exact role at Xylem from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Xylem.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: Join Xylem's America's Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative! This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems. Core Responsibilities: Receive and accurately process customer orders. Verify and edit customer orders for completeness. Enter orders in LN, eLogia, and ESP-REP systems. Address customer inquiries and resolve issues related to delivery, complaints, and product availability. Maintain an accurate customer order database. Generate inter-departmental inquiries for product availability and expedite requests. Evaluate stock availability against shipping schedules. Perform other duties as assigned by the Customer Service Supervisor or Manager. Qualifications & Skills: 3+ years of customer service experience in a technical product line (B2B preferred). Two years of college or technical schooling, or five years in a technical position. Proficiency in Microsoft Office Experience in an ERP or CRM system, SAP or salesforce preferred Strong customer advocacy skills. Technical aptitude and solid math skills. Ability to work independently and self-motivate. Adaptability to a fast-paced environment. Proficiency in a second language is a plus. Commitment to teamwork, professionalism, and excellent customer service. Ability to manage multiple tasks and prioritize effectively. Strong business acumen, organizational skills, time management, and attention to detail. ****The estimated pay range for this position is $25/hr. to $27/hr.. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Apply at Xylem