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Support Staff Technician/Phlebotomist | Onalaska Clinic

Bellin Gundersen · Onalaska, WI · Part time

Posted Jul 31, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped a nervous or upset patient feel more at ease.

What they are checking: Whether they have a calm, caring manner with patients who fear needles.

If you haven't worked in a lab before, what parts of your past experience will help you most here?

What they are checking: Whether they can connect their patient care background to lab work and show they are ready to learn.

What would you do

A patient tells you they faint when they have blood drawn. What do you do?

What they are checking: Whether they can keep the patient safe with positioning and watching for signs of fainting.

You've tried twice and can't get the draw. What next?

What they are checking: Whether they know when to stop and ask a coworker instead of hurting the patient.

You support both the Onalaska Clinic lab and the Urgent Care. How do you handle a rush from both at once?

What they are checking: Whether they can prioritize urgent samples while keeping things moving.

About the work

Walk me through how you'd do a venipuncture from start to finish.

What they are checking: Whether they know the steps, including patient ID, site choice, tube order and care after the draw.

Why does the order of draw matter?

What they are checking: Whether they understand that the wrong order can contaminate tubes and give false results.

How do you make sure every specimen is labeled with the right patient?

What they are checking: Whether they use careful ID checks and label at the bedside to prevent dangerous mix-ups.

How would you explain to a patient how to collect their own urine or swab sample?

What they are checking: Whether they can give clear instructions so the sample is collected correctly.

How do you store and transport specimens so they stay good for testing?

What they are checking: Whether they know temperature and timing rules that protect specimen quality.

Practice this interview out loud.

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The full job description

As published by Bellin Gundersen.

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today. Scheduled Weekly Hours: 20 Emplify Health by Gundersen is seeking a skilled and dedicated individual to join our Onalaska Clinic laboratory team as a part-time phlebotomist. Phlebotomists, C.N.A.s, PCTs, CMAs, or other individuals that have an interest in working in a laboratory setting are encouraged to apply. Prior lab experience is preferred but not required as we will provide on-the-job training! What You'll Do: As a Support Staff Technician/Phlebotomist, you will play a crucial role in the healthcare field by facilitating the flow of specimens into the lab for diagnostic testing. Specimen collection techniques include venipuncture, capillary draw, swab collections, urine collections, and providing instruction to patients for self-collections. In this role, you will support core lab functions at our Onalaska Clinic and Urgent Care while interacting with clinic staff, patients, and patient family members ensuring excellent customer service and patient confidentiality. Your attention to detail, knowledge of laboratory procedures, and ability to provide excellent patient care will contribute to the overall success of our department. Primary responsibilities include: • Perform venipuncture and capillary puncture to collect blood samples from patients • Verify patient information and ensure accurate labeling of specimens • Prepare specimens for laboratory testing and ensure proper storage and transportation • Follow established protocols and safety guidelines to maintain a sterile and safe environment • Monitor vital signs and assess patient condition before, during, and after blood collection • Collaborate with healthcare professionals to coordinate specimen collection and processing • Maintain accurate records of all procedures performed and ensure confidentiality of patient information • Adhere to quality control procedures to maintain the integrity of specimens and test results What's Available: • Part time, 40 hours biweekly (0.5 FTE). Will train/orientate full time for 4-6 weeks, depending on prior experience • 8hr variable shifts. Will work primarily day shifts (start times between 6:45a to 9a) with some evening shifts (1:45p-10:15p) due to urgent care needs • Every third weekend for those working day shifts and every fourth weekend if working evenings. One or two holidays per year • Starting pay of $16.86 per hour and up, based on your experience, as well as generous shift/weekend/holiday differentials What You'll Need: • High School Diploma or equivalency • A copy of the applicant's/employee's diploma and/or transcript as confirmation of the education requirement must be provided at time of hire • Strong customer service skills with the ability to provide compassionate care to patients • Effective communication skills to interact with patients, healthcare professionals, and laboratory staff • Ability to prioritize tasks, work independently, and handle multiple responsibilities in a fast-paced environment • Previous phlebotomy/medical experience preferred but not required What You'll Get: • No prior experience is needed, will provide on-the-job training • Unlimited potential at one of the leading health systems in the midwestern United States • A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated • Competitive Compensation: Enjoy an attractive hourly rate, based on your years of experience, as well as generous shift differentials, ensuring your skills and dedication are valued and rewarded • A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member • Substantial retirement contribution including a 401k match & annual discretionary base contribution • Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need • Support for your career growth through Professional Development Opportunities, Tuition Investment Program, and Career Development Center • Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more! Join our passionate team and make a difference in the daily lives of our patients. If you are motivated, skilled, and dedicated to delivering exceptional laboratory services, we would love to hear from you. Apply today to take advantage of this great opportunity to gain lab experience while delivering Love + Medicine! About Us: Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities. I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future. Equal Opportunity Employer

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