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Student Employee, Project Achieve (Student Support Services)

Joliet Junior College · Joliet, IL · Part time

Posted Sep 16, 2026 · We last checked this listing on Oct 4, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

The role includes making flyers, brochures and bulletin boards. Tell me about something you've designed before.

What they are checking: Whether they can produce clear, attractive materials that actually help the program reach students.

Tell me about a time you worked a front desk or answered phones. How did you handle a busy moment?

What they are checking: Whether they can stay friendly and organized when several people need them at once.

The job needs you available weekdays between 8 and 4:30 for 15 to 20 hours. How does that fit your class schedule?

What they are checking: Whether they can reliably cover the office hours the program depends on.

You need to keep at least a 2.0 GPA for this job. How do you plan to keep up with school while working?

What they are checking: Whether they can balance work and classes, since losing eligibility ends the job.

What would you do

Part of this job is helping new students with the Project Achieve application. How would you walk someone through a form they find confusing?

What they are checking: Whether they can explain a process patiently, step by step, to a student who may feel unsure.

A student calls wanting to see a tutor today, but no one is free. What do you do?

What they are checking: Whether they find the next best option and follow up instead of just saying no.

A student at the desk seems frustrated and says the college keeps sending them in circles. What do you say?

What they are checking: Whether they listen and help the student find a real next step rather than passing them along again.

About the work

Project Achieve is part of TRiO Student Support Services. What do you know about who TRiO programs serve?

What they are checking: Whether they understand the program serves first-generation, low-income or disabled students and can treat them with respect.

How comfortable are you with Word, PowerPoint and Excel? Give me an example of something you made with one of them.

What they are checking: Whether they have the office skills the posting requires, shown through real use.

You'll handle documentation and student files. How would you keep that information private?

What they are checking: Whether they understand student records are confidential and treat them with care.

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The full job description

As published by Joliet Junior College.

Position Title: Student Employee, Project Achieve (Student Support Services) Job Description: N/A POSITION TITLE: Student Employee, Project Achieve (Student Support Services) STATUS: Part time DEPARTMENT: Project Achieve DIVISION: Student Development REPORTS TO: Tonetta Jones, Coordinator, TRiO Student Support Services; and Lynn Douglass-McGee, Secretary, Project Achieve CLASSIFICATION: Non-exempt MINIMIUM PAY RATE: $15.00 per hour (Position is FWS only) ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES 1. Assist new students with Program application 2. Assist students with making appointments with proper academic tutor 3. Create flyers, brochures, bulletin boards and other promotional materials. 4. Provide front desk coverage and answer phones as needed. 5. Handle documentation and files. 6. Perform related duties as assigned. MINIMUM QUALIFICATIONS 1. Receive Federal Work Study 2. Must be enrolled at JJC in at least 6 credit hours during fall/spring semester. 3. Maintain GPA of 2.0 or higher 4. Excellent communication, interpersonal, public speaking and customer service skills 5. Proficient in Microsoft Word, Power Point and Excel 6. HOURS: Must be available to work Monday-Friday between the hours of 8am-4:30pm, 15-20 hours/week 7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence. PREFERRED QUALIFICATIONS 1. Familiar with social media platforms such as Facebook, Twitter, Instagram, and LinkedIn 2. English and Spanish verbal and written communication proficiency. 3. Demonstrated multicultural competence. PHYSICAL DEMANDS • Normal office physical demands. WORKING CONDITIONS • Duties are performed indoors in the usual office and/or outdoor environment. Scheduled Weekly Hours: This is a student employee position that works around your class schedule. May work up to 20 hours per week during the fall and spring semesters. During summer and holiday breaks (Winter/Spring), may work up to 28 hours per week with supervisor approval. Full Time/Part Time: Part time Union (If Applicable): Scheduled Hours: 20

Apply at Joliet Junior College