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Strategy & Operations Senior Associate (Hybrid)

Enova · Chicago, IL · $90,000–$130,000 a year · Strategy & Operations

Posted Sep 3, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Walk me through a project where you owned something end to end, from the first recommendation all the way through implementation. What did that look like day to day?

What they are checking: whether the candidate can actually run a project solo rather than just contribute pieces to one

Tell me about a time you used data to make a decision that other people initially disagreed with. How did you bring them around?

What they are checking: comfort using analysis to drive influence, not just produce a report

Tell me about a vendor negotiation or partner discussion you were part of. What was at stake and how did it turn out?

What they are checking: real experience with external negotiation, not just internal coordination

Describe a time a cross-functional team pushed back on a recommendation you made. How did you handle the disagreement?

What they are checking: relationship management and whether they can hold a position without burning a bridge

Tell me about a project that didn't hit its intended business impact. What did you learn from it?

What they are checking: honesty and reflection versus spin, plus whether they measure their own work

What would you do

Say you're six weeks into a process improvement project for the NetCredit business and you realize the tech team's timeline won't hit the original launch date. What do you do?

What they are checking: how they handle bottlenecks and escalate without freezing or hiding the problem

If you inherited a manual process today that the business unit relies on constantly, how would you decide whether it's worth automating?

What they are checking: structured thinking about prioritization and cost-benefit, not just an instinct to automate everything

You're juggling a short-term automation fix and a long-term product launch at the same time, and both owners want your attention this week. How do you decide where your time goes?

What they are checking: prioritization skill given the mix of quick wins and long strategic initiatives this role demands

Tell me about a time you had to explain a technical constraint to a non-technical stakeholder who wanted something delivered faster than was realistic.

What they are checking: ability to balance business urgency against technical reality without just deferring to either side

About the work

Give me an example of pulling and analyzing your own data using SQL or a BI tool, without waiting on an analyst. What was the question you were trying to answer?

What they are checking: actual hands-on technical fluency versus a resume claim

How would you go about designing a quick test to check whether a new customer experience change is actually working, before rolling it out broadly?

What they are checking: basic instincts around testing and measurement in a live business

What's your experience with lending or credit businesses, or non-prime consumer finance specifically, and how does that change how you'd approach process work here?

What they are checking: domain awareness and whether they understand the regulatory and risk context of a lending P&L

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The full job description

As published by Enova.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. About the role: As a Strategy & Operations Sr. Associate within the NetCredit Business Unit, you will directly support one of Enova’s core P&Ls and tackle projects that ensure Enova is operating at peak performance, and continuously improving so our customers can have the best possible experience . Projects can range from short-term immediate impact projects, like automating a business process, to long term strategic initiatives, such as a new product launch. The best part? Our team is big enough to have the resources to successfully scale the business, but small enough that a single associate has the autonomy to make a meaningful impact. That means you can make your mark. Responsibilities: • Manage initiatives that focus on driving new projects, processes improvements and customer experience enhancements. • Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and drive bottom line results • Own end to end projects from initial recommendation through implementation/execution and assurance of successful business impact. • Build and cultivate relationships with cross-functional teams within the organization. • Evaluate vendor proposals, negotiate with external partners and collaborate with internal tech development teams to ensure that projects meet business requirements. • Run ad hoc projects that are often data intensive and require comfort with numbers to make decisions. Requirements: • Bachelor’s degree in Engineering, Business, or Finance. Our S&O team comes from a variety of backgrounds but are successful because of their ability to problem solve and think analytically. • 4-7 years of tangible work experience dealing with process improvement, management consulting or data analytics. • Technical Fluency: Comfort with data intensive environments and independent data exploration. Experience with SQL, BI tools, and analytical models preferred. • Demonstrate strong analytical thinking through excellent written and oral communication skills. • Skilled in negotiating, influencing others, analytical thinking, leading others, and executing and implementing projects. Compensation • The budgeted annual salary range for this position is $90,000 - $130,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. #BI-Hybrid #LI-Hybrid  #LI-JY1 Benefits & Perks: • Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. • Health, dental, and vision insurance including mental health benefits • 401(k) matching plus a roth option (U.S. Based employees only) • PTO & paid holidays off • Sabbatical program (for eligible roles) • Summer hours (for eligible roles) • Paid parental leave • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) • Employee recognition and rewards program • Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.   Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here .  It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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