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Store Team Lead
Posted Mar 13, 2026 · We last checked this listing on Oct 6, 2026
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Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you led a team on a busy shift. How did you decide who did what?
What they are checking: Whether they can direct people and prioritize tasks when the store is under pressure.
How do you coach a new team member who is nervous about helping customers?
What they are checking: Whether they can build confidence in new staff through practical coaching.
Tell me about a time you made a store or workspace run more smoothly.
What they are checking: Whether they look for practical improvements in how the team works.
How do you set an example for your team on safety and store standards?
What they are checking: Whether they lead by doing, which shapes how the team behaves.
Why do you want to move into a leadership role at Academy?
What they are checking: Whether they want to lead people, not just earn a title.
What would you do
How do you keep a team energized and having fun without letting standards slip?
What they are checking: Whether they can balance a positive culture with getting the work done right.
A team member keeps showing up late. How do you handle it?
What they are checking: Whether they address issues directly, fairly and early instead of avoiding them.
A customer is angry about a return the policy doesn't allow. What do you do?
What they are checking: Whether they can resolve conflict while applying policy fairly and keeping the customer's goodwill.
The truck arrives during a rush and you're short staffed. How do you handle both?
What they are checking: Whether they can balance freight and customer service without neglecting either.
About the work
What store numbers would you pay attention to during a shift, and what would you do if they were off?
What they are checking: Whether they understand basics like sales, staffing, and loyalty or credit signups and how to act on them.
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Practice this out loudThe full job description
As published by Academy Sports + Outdoors.
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