Jobs › NAPA Genuine Parts Company

This position has closed. NAPA Genuine Parts Company removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Store PRO (Part Time)

NAPA Genuine Parts Company · New Holstein, WI · Part time

Posted Sep 16, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your automotive experience, whether professional or working on your own cars.

What they are checking: Whether they have enough parts knowledge to be trusted by customers and to help teammates.

Tell me about a time you helped a coworker solve a problem for a customer.

What they are checking: Whether they support peers, which the posting lists as one of the role's performance measures.

How do you keep up your energy and focus over a long shift in a fast-paced store?

What they are checking: Whether they can stay engaged with customers all shift, which drives customer satisfaction and repeat business.

Why do you see this as a place to grow, and where would you like to go next?

What they are checking: Whether they see the role as a path forward, since the posting describes it as an entry point for growth.

What would you do

The counter is busy, the phone is ringing and a shop is waiting on a quote. How do you handle it?

What they are checking: Whether they can stay calm and keep everyone informed during a rush instead of letting one customer get ignored.

A customer brings back a part that was the wrong one and is frustrated. What do you do?

What they are checking: Whether they solve the problem quickly and kindly, and learn what caused the mismatch.

How would you suggest related items, like brake fluid or hardware, without sounding pushy?

What they are checking: Whether they can grow the sale by helping the customer finish the job right, which is part of sales performance.

A customer asks you to tell them what's wrong with their car. How do you respond?

What they are checking: Whether they help with honest guidance and testing services while knowing when to recommend a shop.

About the work

A customer comes in and says their car is making a squeal when they brake, and they want the parts to fix it. Walk me through how you help them.

What they are checking: Whether they ask the right questions about year, make, model and symptoms to identify the correct parts.

How do you look up a part in a catalog or POS system when the customer doesn't know exactly what they need?

What they are checking: Whether they can use parts lookup tools and vehicle details to get accurate results instead of guessing.

What's different about serving a wholesale shop customer on the phone versus a DIY customer at the counter?

What they are checking: Whether they understand that shops need speed and accuracy while retail customers often need more explanation.

Practice this interview out loud.

Offer builds a real interview for this exact role at NAPA Genuine Parts Company from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by NAPA Genuine Parts Company.

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Counter Sales associate , you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You don’t need to be able to tear and motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of automotive parts. A NAPA Counter Sales associate is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you! What you will be doing: • Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone • Use your parts knowledge to assist other NAPA team members answer questions for customers • Providing outstanding customer care and interactions with everyone who comes into our NAPA Store! • Bring customer focus and high energy to our fast-paced stores • Welcome retail customers into our retail stores and engage to provide a positive consumer experience • Use technology (computer), cash register, telephone, and paper catalog system This is the right opportunity for you if you: • Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions • Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year • You are willing to learn all things automotive if you don’t have the background in automotive parts. • Want to join a team where you can learn and grow your career – the opportunities are endless! What you’ll need: • Valid Driver’s License • Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts. • High School Diploma or GED. Technical or Trade school courses or degree. • Excellent verbal and written communication skills • Love fast paced retail environments • Great listening skills and empathy for customers And if you have this, even better (not a deal breaker if you don’t): • Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership. • Experience in a parts store, auction, retail store, auto body/collision • Knowledge of cataloging AND/OR inventory management systems, a plus • Entirely customer-centric (external/internal) • ASE Certifications What’s in it for you: • Awesome people and brand • Competitive Pay • Outstanding health benefits and 401K • Stable company. Fortune 200 with a “family” feel • A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same! • Great training, and ongoing development with support from multiple leaders/your team Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.