Jobs › NAPA Genuine Parts Company
Outside Sales Professional
Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026
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Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a customer you won from a competitor. How did you get the first order, and what did you do to keep them?
What they are checking: Whether they can both open new accounts and hold them, since the role is judged on growth that sticks.
Have you ever led a clinic, training session or product presentation for customers? How did you prepare and how did it go?
What they are checking: Comfort teaching a room of technicians, since educational seminars on product lines are a stated part of the job.
Tell me about a time a customer called angry about a wrong or late part. What did you do, and what happened to the account?
What they are checking: Owning problems after the sale, since relationships in this role are kept or lost on how complaints get handled.
How do you organize your week so calls, follow-ups and new prospects all get attention?
What they are checking: Self-management in an unsupervised outside role where nobody else sets the daily schedule.
What would you do
You're new to a territory with a handful of repair shops already buying from us and a dozen buying elsewhere. How do you spend your first month?
What they are checking: How they plan a territory and balance protecting current wholesale customers with hunting new ones.
How would you work with the local store manager to build a sales plan for the store's wholesale customers?
What they are checking: Whether they see the store manager as a partner and can tie their selling to what the store can actually deliver.
A shop owner tells you he buys from the dealer because their parts are right the first time. What do you say?
What they are checking: Handling a quality objection with facts and service rather than discounting or arguing.
Walk me through how you'd get a customer who orders by phone to start using an online ordering program like NAPA's eSales tools.
What they are checking: Moving customers onto electronic ordering without making them feel pushed, which keeps them connected and buying more.
How would you use a manufacturer's rep to help you sell a line your customers aren't buying yet?
What they are checking: Whether they know how to borrow outside expertise and programs to grow a line instead of going it alone.
About the work
How much do you know about how an independent repair shop makes money, and how does that change the way you sell to them?
What they are checking: Whether they understand the customer's business well enough to sell on bay time, comebacks and margin, not just price.
What numbers would you watch each month to know if your accounts are growing or slipping?
What they are checking: Whether they track sales, margin and account trends so they catch a drifting customer before the account is lost.
Practice this interview out loud.
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Practice this out loudThe full job description
As published by NAPA Genuine Parts Company.
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