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This position has closed. NAPA Genuine Parts Company removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Store Pro

NAPA Genuine Parts Company · Minocqua, WI · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your automotive experience, whether professional or working on your own cars.

What they are checking: Whether they have enough parts knowledge to be trusted by customers and to help teammates.

Tell me about a time you helped a coworker solve a problem for a customer.

What they are checking: Whether they support peers, which the posting lists as one of the role's performance measures.

How do you keep up your energy and focus over a long shift in a fast-paced store?

What they are checking: Whether they can stay engaged with customers all shift, which drives customer satisfaction and repeat business.

Why do you see this as a place to grow, and where would you like to go next?

What they are checking: Whether they see the role as a path forward, since the posting describes it as an entry point for growth.

What would you do

The counter is busy, the phone is ringing and a shop is waiting on a quote. How do you handle it?

What they are checking: Whether they can stay calm and keep everyone informed during a rush instead of letting one customer get ignored.

A customer brings back a part that was the wrong one and is frustrated. What do you do?

What they are checking: Whether they solve the problem quickly and kindly, and learn what caused the mismatch.

How would you suggest related items, like brake fluid or hardware, without sounding pushy?

What they are checking: Whether they can grow the sale by helping the customer finish the job right, which is part of sales performance.

A customer asks you to tell them what's wrong with their car. How do you respond?

What they are checking: Whether they help with honest guidance and testing services while knowing when to recommend a shop.

About the work

A customer comes in and says their car is making a squeal when they brake, and they want the parts to fix it. Walk me through how you help them.

What they are checking: Whether they ask the right questions about year, make, model and symptoms to identify the correct parts.

How do you look up a part in a catalog or POS system when the customer doesn't know exactly what they need?

What they are checking: Whether they can use parts lookup tools and vehicle details to get accurate results instead of guessing.

What's different about serving a wholesale shop customer on the phone versus a DIY customer at the counter?

What they are checking: Whether they understand that shops need speed and accuracy while retail customers often need more explanation.

Practice this interview out loud.

Offer builds a real interview for this exact role at NAPA Genuine Parts Company from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by NAPA Genuine Parts Company.

Summary The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization Position Performance Measures: • Customer satisfaction and service quality (CSAT, repeat business) • Accuracy and efficiency in parts identification and order fulfillment • Sales performance (retail and wholesale transactions) • Responsiveness to customer inquiries (in-store and phone) • Team collaboration and support to peers • Adherence to store processes, systems, and operational standards Responsibilities The following primary responsibilities are not all inclusive: • Provide accurate automotive parts solutions to retail and wholesale customers • Deliver a consistently positive and engaging customer experience • Utilize product knowledge to assist customers and support team members • Operate systems including POS, inventory/catalog tools, and communication devices • Maintain high energy and customer focus in a fast-paced retail environment • Support store operations including transactions, inquiries, and general workflow • Build relationships with customers to drive loyalty and repeat business • Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations. • Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment. • Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records. • Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency. • Support continuous improvement initiatives related to store processes and operational standards. Qualifications Required: • High School Diploma or GED • Valid Driver’s License • Strong communication (verbal and written) and interpersonal skills • Customer-focused mindset with strong listening and problem-solving abilities • Willingness to learn automotive parts and technology systems Preferred: • Experience in automotive, retail, or parts environment • Hands-on experience with vehicle repair or maintenance • Knowledge of inventory or cataloging systems • Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments • ASE Certification (not required) Leadership • Demonstrates personal accountability and ownership of customer outcomes • Leads by example in delivering exceptional customer service • Supports team members by sharing knowledge and assisting with problem-solving • Contributes to a positive, collaborative, and high-performance team environment • Shows initiative in learning and career development Organizational Structure • Reports to: Store Manager / Assistant Store Manager • Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers • Part of: Retail Store Operations within NAPA Physical Demands / Working Environment • Retail store environment with frequent customer interaction • Standing for extended periods and frequent movement within the store • Ability to lift and move automotive parts and materials (moderate weight) • Use of computers, phones, and POS systems regularly • Fast-paced environment requiring multitasking and responsiveness Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.