Store Lead - Gurnee Mills - Part time

What do you think a part-time Store Lead does that a sales associate doesn't?

What they are checking: Whether they understand the step up into running shifts, coaching associates and owning store standards when managers are out.

Tell me about a time you were in charge of a shift or a group, even informally. What went well and what didn't?

What they are checking: Whether they have real experience being the person others look to and can reflect honestly on it.

Tell me about a time you had to hold a friend or peer to a standard.

What they are checking: Whether they can lead people they also work beside without playing favorites, which is the hardest part of a lead role.

What part-time availability can you commit to, including openings, closings and weekends?

What they are checking: Whether their schedule covers the shifts where a lead is needed to open, close and run the floor.

An associate you work alongside keeps showing up late. As a lead, what do you do?

What they are checking: Whether they address issues directly and loop in the Store Manager instead of ignoring it or overreacting.

How would you give a newer associate in-the-moment coaching on helping customers?

What they are checking: Whether they can coach briefly and kindly on the floor so the associate improves rather than feels criticized.

The store is packed and two associates called out. How do you run the floor?

What they are checking: Whether they can reassign people and prioritize the register and customers when staffing falls short.

A customer is upset about a return and asks for a manager. You're the leader on duty. What do you do?

What they are checking: Whether they own the decision calmly, follow policy and protect the relationship when no one above them is there.

How do you keep a team motivated toward sales and PLACE Card goals on a slow day?

What they are checking: Whether they can keep energy and focus up with small goals and encouragement instead of letting the shift drift.

Walk me through how you'd open the store on a Saturday at Gurnee Mills.

What they are checking: Whether they think through cash, safety, staffing and floor readiness before the doors open to a busy mall crowd.

How would you close out the registers and the store at the end of the night?

What they are checking: Whether they are careful and secure with cash counts and closing steps, which a lead is trusted to own.