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Store Lead - Fashion Outlet Chicago - Part Time

The Children's Place · Fashion Outlet Chicago, IL · $17.00–$21.60 an hour · Part time

Posted Aug 31, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you gave in-the-moment coaching to a coworker. What did you say?

What they are checking: Whether they can give quick, direct feedback that helps people improve on the spot.

Tell me about a time you trained a new hire. How did you know they got it?

What they are checking: Whether they check for understanding instead of just telling people what to do.

How do you model great customer service while also handling leadership tasks?

What they are checking: Whether they lead by example on the sales floor, which the posting emphasizes.

What would you do

As Leader on Duty, you're running the floor with no manager in the building. Walk me through how you start the shift.

What they are checking: Whether they can take charge of opening, coverage and priorities with confidence.

An associate you used to work beside now reports to you on shift and is ignoring your direction. What do you do?

What they are checking: Whether they can step into authority with peers fairly and without avoiding the issue.

How would you partner with the store manager on an associate's ongoing performance problem?

What they are checking: Whether they document and escalate properly instead of handling it alone or ignoring it.

How do you keep the team motivated during a slow afternoon?

What they are checking: Whether they can inspire associates and keep standards up even when sales are quiet.

A customer demands a refund outside policy and gets loud. You're the LOD. What do you do?

What they are checking: Whether they can de-escalate, follow policy and protect the customer experience at the same time.

This is part time. How do you stay connected to what's going on in the store between your shifts?

What they are checking: Whether they keep communication strong with the management team despite limited hours.

About the work

What steps do you follow to close a store and balance the registers?

What they are checking: Whether they know closing and cash-wrap procedures well enough to run them alone.

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The full job description

As published by The Children's Place.

Location: Rosemont, Illinois Job Summary: The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development. Responsibilities: Key Accountabilities: • Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations • Partners with Store Manager to address an performance concerns with associates • Support and participate in all company training and development initiatives • Foster a positive work environment and provides direct, objective feedback in a timely manner • Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process • Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers • Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand • Represent the company in a professional and positive manner • Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives • Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll • Process payroll weekly • Modify schedule based on business climate • Help maintain a clean, organized, and efficient stockroom, adhering to set policies • Ensure Environment (CRE) Standards & Safety requirements are being met Education and Experience: • High school diploma or equivalent • 1-3 years previous retail experience • Must be at least 18 years of ag Skills and Behaviors: • Excellent customer engagement • Must be detail oriented • Ability to prioritize tasks • Ability to work in team environment • Ability to give and receive performance-based feedback • Must embrace self-development • Must be an effective communicator • Must be adaptable and flexible to changing priorities • Excellent time management, planning, and organization skills • Proficient in Microsoft Office • Ability to adapt to and learn internal applications • Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company • Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs Hourly/Salary $17.00 - $21.60 Per Hour

o Benefits include: Paid Sick Time, Employee Discount, 401(k) and company match, Wellness Reimbursement, Adoption Assistance, free backup care (for kids, pets & the elderly), a variety of voluntary benefits and an employee assistance program. Benefit offerings are subject to change and vary by role/level for each position. Respective waiting periods may apply to certain benefit offerings. The Children's Place is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

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