Starr Associates Program - Claims
Posted Sep 1, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
This is not a rotational program. What drew you to claims specifically?
What they are checking: Whether they chose claims on purpose, which predicts whether they will stay and grow in the department.
Tell me about a time you had to deliver news someone didn't want to hear.
What they are checking: Whether they can stay calm and kind while being honest, which claims work demands daily.
The program asks you to pass an exam or designation. How do you plan to study while learning a full-time job?
What they are checking: Time management and commitment to the continuing education the program requires.
Tell me about a time you had to read a long, detailed document and pull out what mattered.
What they are checking: Reading and analysis skills they will use on policies, contracts and legal filings.
How do you keep track of many tasks with different deadlines?
What they are checking: Organization habits, since claims handlers juggle many open files at once.
What would you do
A business owner calls upset after a loss and wants to know if they're covered. You don't know yet. What do you say?
What they are checking: Whether they can show empathy without making promises they cannot keep before coverage is reviewed.
You notice something in a file that seems off, but your manager is busy. What do you do?
What they are checking: Whether they speak up appropriately about concerns instead of letting them sit.
What would you like to learn from senior leaders during the program?
What they are checking: Curiosity and whether they will make good use of the leadership exposure the program offers.
About the work
In your own words, what does a claims professional do, and why does it matter to an insurer's customers?
What they are checking: Whether they understand that claims is where the insurance promise is kept, not just a paperwork function.
How would you go about figuring out what actually happened in an accident when two people tell different stories?
What they are checking: Natural investigative thinking, the core skill behind liability decisions in claims.
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Practice this out loudThe full job description
As published by Starr Insurance.