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Sr. Planner, Demand

Kraft Heinz · Chicago, IL · $89,800–$112,200 a year · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time your forecast was badly wrong. What happened and what did you change?

What they are checking: Whether they own misses and learn from them, which is a big part of improving forecast quality over time.

Describe how you've explained a forecast change to a leader who doesn't work in supply chain.

What they are checking: Whether they can tell a clear story about volume changes that business partners trust and act on.

What would you do

Marketing plans a big promotion but gives you very little detail. How do you forecast it?

What they are checking: Whether they can build a promotional forecast from past events and assumptions, and push for the inputs they need.

Sales wants to keep a high forecast to protect service, but Finance worries about excess inventory. How do you handle it?

What they are checking: Whether they can balance service and inventory goals with data rather than just splitting the difference.

About the work

Walk me through how you'd run the monthly consensus forecast meeting. What would you need from Sales, Marketing and Finance beforehand?

What they are checking: Whether they can lead a consensus process driven by real inputs, not a meeting where people argue about one number.

How do you measure forecast accuracy and bias, and what do you do when you see a consistent bias?

What they are checking: Whether they understand MAPE, bias and how persistent over- or under-forecasting hurts inventory and service.

What's your experience with o9 or a similar planning tool, and how have you made the statistical model better?

What they are checking: Whether they can tune and challenge a system forecast, not just accept or override it by hand.

How would you forecast a new product launch that has no sales history?

What they are checking: Whether they use analogs, distribution assumptions and early read data to plan launches responsibly.

Consumption is growing but shipments are flat. What could explain that, and what does it mean for your forecast?

What they are checking: Whether they understand retailer inventory and the gap between consumption and shipments, which the posting names.

How would you decide whether to adjust a forecast at the item level or the distribution center level?

What they are checking: Whether they understand forecasting at the right level of detail so adjustments help rather than create noise.

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The full job description

As published by Kraft Heinz.

Job Description Role As a Senior Demand Planner, you will play a pivotal role in driving business growth by developing and maintaining a robust forecasting process that accurately predicts customer demand. Your expertise will enable the organization to make informed decisions, optimize inventory levels, and ultimately, drive revenue growth. Primary Responsibilities • Collaborate with cross-functional teams (Marketing, Sales, and Finance) to gain a deep understanding of market trends, A&C programs, new product launches, pricing strategies, and promotional events to accurately forecast customer demand. • Lead the monthly consensus process, leveraging driver-based details to develop a forecast that achieves service metrics and inventory goals, while creating an accurate monthly financial forecast. • Champion the adoption and enhancement of o9 technology to drive improved model performance and autonomous planning capabilities. • Monitor and analyze weekly, monthly, and quarterly forecast errors and biases to identify contributing factors and adjust item and/or distribution center (DC) levels accordingly. • Conduct comprehensive brand and item mix analysis to provide actionable insights that inform volume discussions. • Develop expertise in brand volume forecasting by analyzing consumption and shipment trends, as well as category and industry dynamics. • Partner with Supply Planning to understand the supply chain implications of forecast changes and ensure seamless execution. • Develop and maintain a 2-year forecast by demand forecasting unit in the forecasting system, which informs manufacturing and deployment planning. • Provide timely updates to management on sales forecast details and key performance indicators. • Continuously improve the forecasting process to minimize forecast error and optimize results. • Share best practices and knowledge with peers and cross-functional teams to drive collaboration and excellence. Qualifications • Bachelor’s degree in Supply chain, Engineering, Business, Logistics, or related field • 2-4 years work or education in logistics, demand planning/forecasting, supply planning, or supply chain related areas • Efficiency in Excel and general knowledge of other MS Office applications required • Forecasting or manufacturing systems experience preferred • MBA preferred Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values. New Hire Base Salary Range: $89,800.00 - $112,200.00 Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families. You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example: • Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments • Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training • Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs • Financial – 401k, Life, Accidental Death & Dismemberment, Disability Location(s) Chicago/Aon Center Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.

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