Jobs › NAPA Genuine Parts Company
Sr Account Representative
Posted May 20, 2026 · We last checked this listing on Oct 6, 2026
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Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a competitor's account you converted. What made the customer switch, and how long did it take?
What they are checking: Whether they have a real track record of converting competitors' business, the first thing this role is asked to do.
Tell me about a sales presentation that won the business. What did you show and why did it work?
What they are checking: Presentation skill tied to the customer's needs rather than a generic product pitch.
How do you decide which accounts get your face-to-face time each week?
What they are checking: Territory prioritization based on opportunity and risk rather than comfort or habit.
What would you do
How would you build a lead list for industrial accounts around Springfield?
What they are checking: Prospecting through networking, cold calling and research instead of waiting for leads to be handed over.
You have a medium account buying only bearings from us. How would you grow it into a large account?
What they are checking: A plan for expanding share of wallet across product lines and contacts inside one plant.
You're called on site because a hydraulic pump keeps failing. How do you help without overpromising?
What they are checking: On-site troubleshooting judgment and knowing when to bring in a specialist or vendor engineer.
How do you use manufacturer reps without letting them take over your customer relationship?
What they are checking: Coordinating vendor resources so they support the sale while the account stays clearly theirs.
A key customer is unhappy about a missed delivery that delayed a repair. What do you do?
What they are checking: Managing expectations and repairing trust when a service failure costs the customer production time.
About the work
Explain how you'd help a plant reduce downtime on a conveyor drive using power transmission products.
What they are checking: Working knowledge of power transmission, hydraulics and pneumatics deep enough to talk about the customer's real problem.
A customer sends a request with detailed technical specs for a custom quote. How do you make sure nothing gets missed?
What they are checking: Carefully understanding complex requirements so the quote is right the first time and the customer trusts the next one.
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Practice this out loudThe full job description
As published by NAPA Genuine Parts Company.