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Sr Account Representative

NAPA Genuine Parts Company · Springfield, IL · Full time

Posted May 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a competitor's account you converted. What made the customer switch, and how long did it take?

What they are checking: Whether they have a real track record of converting competitors' business, the first thing this role is asked to do.

Tell me about a sales presentation that won the business. What did you show and why did it work?

What they are checking: Presentation skill tied to the customer's needs rather than a generic product pitch.

How do you decide which accounts get your face-to-face time each week?

What they are checking: Territory prioritization based on opportunity and risk rather than comfort or habit.

What would you do

How would you build a lead list for industrial accounts around Springfield?

What they are checking: Prospecting through networking, cold calling and research instead of waiting for leads to be handed over.

You have a medium account buying only bearings from us. How would you grow it into a large account?

What they are checking: A plan for expanding share of wallet across product lines and contacts inside one plant.

You're called on site because a hydraulic pump keeps failing. How do you help without overpromising?

What they are checking: On-site troubleshooting judgment and knowing when to bring in a specialist or vendor engineer.

How do you use manufacturer reps without letting them take over your customer relationship?

What they are checking: Coordinating vendor resources so they support the sale while the account stays clearly theirs.

A key customer is unhappy about a missed delivery that delayed a repair. What do you do?

What they are checking: Managing expectations and repairing trust when a service failure costs the customer production time.

About the work

Explain how you'd help a plant reduce downtime on a conveyor drive using power transmission products.

What they are checking: Working knowledge of power transmission, hydraulics and pneumatics deep enough to talk about the customer's real problem.

A customer sends a request with detailed technical specs for a custom quote. How do you make sure nothing gets missed?

What they are checking: Carefully understanding complex requirements so the quote is right the first time and the customer trusts the next one.

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The full job description

As published by NAPA Genuine Parts Company.

Account Representative I SUMMARY: The Account Representative I is primarily responsible for building or expanding their book of business through converting competitors' business and expanding their assigned medium-sized accounts to become large accounts. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. JOB DUTIES • Increases revenue and profitability through generation of new business and further development of existing accounts. • Generates new leads by networking, cold calling, researching various directories and internet sites. • Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction. • Understands complex requirements from customers for preparation of customized quoting. • Delivers effective sales presentations and ensures technical requirements are met. • Assists with on-site troubleshooting of customers' concerns. • Works with and coordinates vendor resources to build relationships and support sales. • Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a bachelor's degree and zero (0) to two (2) years of experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES • Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products. • Excellent written and verbal communication skills. • A proficient understanding of key sales principles and best practices. • Ability to influence customers, while maintaining healthy relationships. • Ability to take initiative and work with limited direction. • Ability to multitask and manage time well. • Ability to use Microsoft Office. PHYSICAL DEMANDS: Travel required. May be required to be on-call nights or weekends, depending on need. LICENSES & CERTIFICATIONS: Valid driver's license required. All company vehicles are subject to continuous video monitoring. SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility BUDGET RESPONSIBILITY: No COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. The pay may vary based on performance as this is a commission based role. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time. COMPENSATION: Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. • Salary: From $50,000 per year Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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