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Services Brand Manager

CDW · Chicago, IL · Full time

Posted Sep 8, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a go-to-market plan you built, including segments, pricing, promotions and launch. How did it perform?

What they are checking: Whether they have owned a full launch and can speak honestly about the results.

Describe a time you had to push back on a partner's request because it didn't fit CDW's business.

What they are checking: Whether they can protect CDW's interests while keeping the partner relationship strong.

Tell me about a time you used industry or competitor information to change a sales strategy.

What they are checking: Whether market analysis actually turns into decisions in their work.

What would you do

You'd be the central liaison for one partner across sales, finance and marketing. How would you spend your first 30 days?

What they are checking: Whether they know to learn the partner's goals and CDW's numbers before pushing new plans.

Sales for your partner's services are flat this quarter. How do you figure out why?

What they are checking: How they diagnose a revenue problem using data across segments, sellers and competitive pressure.

How would you teach presales and Product Specialists about a new service so they actually bring it up with customers?

What they are checking: Whether they can make training practical enough that it changes seller behavior.

You take direction from a Category Manager but meet with senior partner leaders. How do you handle that?

What they are checking: Whether they can represent CDW with confidence while staying aligned with their manager's strategy.

About the work

Explain how a Bid Desk program works and why it matters to sellers and margin.

What they are checking: Whether they understand partner pricing programs that directly shape deal wins and profitability.

What does Category Penetration mean to you, and how would you grow it for one partner?

What they are checking: Whether they think about expanding share inside existing customers, not only adding new ones.

How do you balance driving revenue for a partner with protecting CDW's profitability?

What they are checking: Whether they see that growth bought with deep discounts can hurt the business.

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The full job description

As published by CDW.

The Services Brand Manager is the central liaison for the partner for working with CDW stakeholders across the organization, including sales, finance, and marketing. This position is responsible for driving revenue, profitability and awareness for their respective partner while engaging CDW partners across Partner and Product Management, Sales and Marketing. The Brand Manager interacts with senior level management regarding program development and pricing, while taking significant direction from a Category Manager. What you’ll do • Be the subject matter expert in a partner's product line and associated programs such as Bid Desk programs and Category Penetration • Analyze industry information to identify opportunities and develop strategies to increase sales • Develop go-to-market strategies that outline target customer segments, products, promotions, pricing, positioning, and complete launch plans • Educate pre-sales and Product Specialists on new product introductions, transitions, competitive advantages, and opportunities to identify sales within their customer base • Understand and communicate partner organizational structure with key decision makers and foster relationships with senior management • Communicate partners’ financial conditions and market new products related to the assigned partner • Engage daily with assigned partner to always maintain an open channel of communication to ensure that all CDW and partner stakeholders are kept up to date on all issues, initiatives, projects, meetings, or conferences • Manage and maximize overall profitability; managing financial benefits and develop a strategy around reinvesting funding • Engage with CDW Procurement to help forecast sales volumes. • Represent the assigned brand in meetings and speak to brand performance, category performance, program/promotion results, and current initiatives • Provide comprehensive reporting both internally and externally on brand performance, category performance, industry trends, and market share • Host Quarterly Business Reviews (QBRs) to review partner performance and discuss joint initiatives • Assist the Product Specialists in creation and review of content for respective manufacturer ads • Obtain and facilitate necessary partner and industry certifications What we expect of you • Bachelor’s degree and 2 years sales/marketing experience OR 6 years’ experience in sales/marketing Preferred skills, experience, and qualities needed • Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders • Proficient in Microsoft Office applications • Demonstrated financial and business acumen Pay range: $ 71,000 - $ 100,000 depending on experience and skill set Annual bonus target of 10 % subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. About Us CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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