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ServiceNow Engineer I

Tempus AI · Chicago, IL · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Walk me through a Flow Designer workflow you built. What did it automate?

What they are checking: Hands-on experience with Flow Designer in real ITSM or HR processes.

Tell me about documentation you wrote that helped front-line support teams.

What they are checking: Whether they make their work understandable for the people who use and support it.

How are you building your ServiceNow skills, and what would you like to learn next?

What they are checking: Learning drive suited to an early-career engineer on a growing platform.

What would you do

A business team asks for a custom feature. How do you check whether an out-of-the-box solution already covers it?

What they are checking: Discipline to avoid customizations that make upgrades harder, which the posting stresses.

Users report that a form is suddenly very slow. How do you troubleshoot it?

What they are checking: A methodical debugging approach using logs and script review instead of guessing.

A stakeholder keeps adding requirements to a story mid-sprint. What do you do?

What they are checking: Ability to manage scope creep politely and keep delivery on track.

About the work

When would you use a Business Rule versus a Client Script versus a UI Policy in ServiceNow?

What they are checking: Whether they understand server-side and client-side logic and pick the lightest tool that works.

What is the difference between ITSM and HRSD, and what special care does HR data need?

What they are checking: Awareness that HR service delivery handles sensitive employee data and needs tighter access controls.

How do you prepare for a ServiceNow upgrade?

What they are checking: Understanding of skipped records, testing and the cost of past customization.

How do you move changes between instances safely?

What they are checking: Knowledge of update sets or source control and testing before production.

Practice this interview out loud.

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The full job description

As published by Tempus AI.

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. In this role, you will be responsible for leading development and maintenance of ServiceNow and a key stakeholder in its architecture.You must be a team-oriented individual, with proven ability to execute both collaboratively and independently. You will work closely with Technology and Business teams to develop and enhance ServiceNow capabilities. What You’ll Do: • Configure and customize core ServiceNow applications, including IT Service Management (ITSM) and Human Resource Service Delivery (HRSD), utilizing Flow Designer, Business Rules, Client Scripts, and UI Policies. • Analyze business requirements and user stories to deliver the simplest, most effective "Out of the Box" (OOTB) solutions, avoiding unnecessary customization or scope creep. • Act as a reliable technical partner to the cross-functional teams, troubleshooting incidents, resolving platform bugs, and proactively creating documentation to support front-line agents. • Build and maintain the Automated Test Framework (ATF) to ensure platform stability during upgrades and deployments. • Maintain and troubleshoot platform integrations (REST/SOAP APIs) with third-party vendors and tools. • Actively participate in Scrum/Agile ceremonies (Daily Standups, Sprint Planning, Peer Reviews) and proactively communicate project status, blockers, and technical findings. Required Qualifications: • 1 - 2 years of hands-on experience working with the ServiceNow platform as an administrator or junior developer. • Technical Skills: • Solid understanding of ServiceNow architecture, data structures, and core ITSM modules. • Basic to intermediate knowledge of JavaScript, HTML, and CSS. • Familiarity with ServiceNow Flow Designer, IntegrationHub, and ATF. • Soft Skills: • Excellent collaborative skills with a service-oriented mindset. • A positive, solution-oriented attitude toward learning new tools, technologies, and evolving processes. • Clear, concise, and professional communication skills (both written and verbal) for interacting with technical teams and stakeholders. • Ability to take ownership of tasks, raise questions early when requirements are • unclear, and actively participate in technical discussions. Preferred Qualifications: • 1-2 years of hands-on experience working with the ServiceNow platform • Certifications: • ServiceNow Certified System Administrator (CSA) is highly preferred • Progress toward Certified Application Developer (CAD) is a plus. The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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