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Service Rep Specialties Oakbrook Terrace

Trinity Health · Oakbrook Terrace, IL · $18.00–$24.44 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

The schedule rotates start times, as early as 6:30 a.m., with two evenings a week until 8 p.m. How does that fit your life?

What they are checking: Whether they can reliably cover the rotating hours the posting lists.

Tell me about a time you set a positive tone for someone who walked in stressed.

What they are checking: Whether they can create the welcoming first impression the posting emphasizes.

Tell me about a time you made an error at work. How did you handle it?

What they are checking: Whether they own and fix mistakes quickly rather than hiding them.

What would you do

The phone is ringing, a line is forming and a patient is upset about a wait. How do you handle it?

What they are checking: Whether they can prioritize and acknowledge everyone while staying calm and friendly.

A patient arrives late for a specialist appointment. What do you do?

What they are checking: Whether they follow office policy while working with clinical staff to find a fair solution.

You notice a patient's insurance on file is out of date. What do you do?

What they are checking: Whether they correct records before the visit, which prevents denied claims and surprise bills.

About the work

This front desk supports several specialty practices. How would you keep each specialty's scheduling rules straight?

What they are checking: Whether they can learn and track different requirements for different providers without mixing them up.

Walk me through how you check in a patient and verify their insurance.

What they are checking: Whether they have a careful routine for demographics and insurance, which keeps records and billing accurate.

At checkout, a patient needs a referral to another specialist. How do you help them?

What they are checking: Whether they understand referral processing and make sure the patient leaves knowing the next step.

How do you keep patient information private at a busy front desk?

What they are checking: Whether they protect conversations and screens in a shared waiting area.

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The full job description

As published by Trinity Health.

Employment Type: Full time Shift: Rotating Shift Description: Monday thru Friday, day shift. Rotate start times: earliest 6:30 am and 2 evenings per week until 8:00 pm If you want to join an organization that truly cares about its employees, consider continuing your career with Loyola! We offer: Medical/Dental/Vision Benefits on your FIRST DAY!!! competitive wages great work atmosphere 403(b) Employee Assistance Program Employee Discounts Tuition Reimbursement The role of a Front Desk Service Rep at Loyola Medicine is essential in promoting a positive patient experience and ensuring efficient clerical operations. Here are the key responsibilities and qualifications for this position: Job Responsibilities: Greeting Patients: Welcome and assist patients as they enter the physician practice. Your warm and friendly demeanor sets a positive tone for their visit. Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries. Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up-to-date. Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments. Minimum Education: GED or High School level of education, required. Associate's degree, preferred Minimum Qualifications: At least one (1) year of work history, required. Experience in general administration, business, healthcare, or a related field is highly preferred. Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position. COMPENSATION Pay Range: $18.00- $24.44 per hour Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. Benefits: Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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