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Service Rep Cancer Center Maywood

Trinity Health · Maywood, IL · $18.00–$24.44 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped someone who was having a very bad day.

What they are checking: Whether they show real empathy in practice, which matters in a cancer center.

This role is a rotating shift. How would that work with your schedule?

What they are checking: Whether they can reliably cover the rotating schedule the posting lists.

Tell me about a time you made a mistake at work and how you fixed it.

What they are checking: Whether they own errors and correct them quickly rather than hiding them.

What would you do

Patients coming into a cancer center are often scared or tired. How does that change the way you greet them?

What they are checking: Whether they understand the emotional weight of a cancer visit and can set a calm, warm tone.

The phone is ringing, two patients are at the desk and one is upset. What do you do?

What they are checking: Whether they can prioritize and acknowledge everyone without losing their composure.

A patient's insurance comes back inactive on the day of their chemotherapy appointment. How do you handle it?

What they are checking: Whether they escalate quickly and kindly so a patient doesn't miss treatment over a paperwork issue.

A family member asks you for an update on a patient's results. What do you say?

What they are checking: Whether they know they can't share clinical details and can direct the family kindly to the right person.

About the work

Walk me through how you check in a patient and verify their insurance.

What they are checking: Whether they have a careful routine for demographics and insurance, since errors cause billing problems later.

How do you handle referrals and scheduling follow-up appointments at checkout?

What they are checking: Whether they understand the referral process and make sure the next visit is booked before the patient leaves.

How do you protect patient privacy at a busy front desk?

What they are checking: Whether they keep conversations and screens private where others are waiting.

Practice this interview out loud.

Offer builds a real interview for this exact role at Trinity Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Trinity Health.

Employment Type: Full time Shift: Rotating Shift Description: If you want to join an organization that truly cares about its employees, consider continuing your career with Loyola! We offer: Medical/Dental/Vision Benefits on your FIRST DAY!!! competitive wages great work atmosphere 403(b) Employee Assistance Program Employee Discounts Tuition Reimbursement The role of a Front Desk Service Rep at Loyola Medicine is essential in promoting a positive patient experience and ensuring efficient clerical operations. Here are the key responsibilities and qualifications for this position: Job Responsibilities: Greeting Patients: Welcome and assist patients as they enter the physician practice. Your warm and friendly demeanor sets a positive tone for their visit. Phone Management: Answer office phones professionally and assist callers by scheduling appointments and addressing inquiries. Patient Registration: Efficiently check in patients, collect accurate demographic information, input data into the electronic system, and verify insurance details to ensure the patient's records are up-to-date. Check-Out Assistance: Assist patients during the check-out process, provide guidance on referral processing, and assist with scheduling future appointments. Minimum Education: GED or High School level of education, required. Associate's degree, preferred Minimum Qualifications: At least one (1) year of work history, required. Experience in general administration, business, healthcare, or a related field is highly preferred. Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position. COMPENSATION Pay Range: $18.00- $24.44 per hour Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. Benefits: Click or copy URL to your browser www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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