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Senior Director, Site Head of Quality

Catalent · Madison, WI · Full time

Posted Jul 13, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

As site head of quality you would be part of the site leadership team and lead a Patient First culture. What does that mean to you in daily decisions?

What they are checking: Whether they connect quality decisions to the patient in concrete ways rather than using the phrase as a slogan.

Tell me about a time you had to stop or reject a batch under heavy pressure from the business or a client.

What they are checking: Whether they have the backbone to hold a quality decision and the skill to explain it to leadership and clients.

How do you develop and hold accountable the quality directors and managers who report to you?

What they are checking: Whether they build a strong quality leadership bench and manage performance directly rather than doing their jobs.

Tell me about a time you changed a site's quality culture. What did you do that actually moved it?

What they are checking: Whether they have changed behavior on the floor, not just issued policies and hoped people followed.

What would you do

How do you drive network-wide quality standards at a site while still respecting how local teams work?

What they are checking: Whether they can align a site to corporate standards without losing the people who have to carry them out.

A major client is unhappy about repeated deviations on their program and is threatening to move it. What do you do?

What they are checking: Whether they can rebuild client trust with honesty and a real corrective plan, not only reassurance.

How do you handle a disagreement with the site general manager about release timing or risk?

What they are checking: Whether they can disagree with a peer leader constructively while keeping quality independence intact.

About the work

How would you assess the maturity of the quality system at a site that has grown quickly through a large expansion?

What they are checking: Whether they know where fast growth strains quality systems, such as training, investigations and document control.

Walk me through how you have prepared a site for a pre-approval or pre-license inspection.

What they are checking: Whether they have led a site through high-stakes FDA inspections and know what readiness really requires.

What quality metrics would you bring to the site leadership team each month, and what would make you worried?

What they are checking: Whether they use leading indicators to see trouble early, not only lagging measures like audit findings.

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The full job description

As published by Catalent.

Senior Director, Site Head of Quality Position Summary : • 100% onsite Working for Catalent Biologics is an opportunity to join an entrepreneurial team. Catalent Biologics is making significant investments in people and capabilities. This is a unique opening to join a small, fast-growing business, backed by a private company. People joining our team will have the opportunity for career development as our business continues to grow and expand. Catalent-Madison employees are helping to improve future patient outcomes by working on products that are designed to treat COVID-19, cancer, various autoimmune, fibrotic and blood disorders, HIV, diabetes, heart and lung diseases as well as Alzheimer’s. The Senior Director of Quality is a member of the site leadership team and is expected to lead in a manner that promotes and drives a Patient First culture throughout the organization. The Senior Director of Quality is directly responsible for the Site Quality Directors/managers under their responsibility and drives "One Catalent" quality standards across the organization, ensuring that the systems necessary to produce products in conformance with good manufacturing practices and standards are implemented and followed. The Senior Director of Quality is also responsible for establishing and maintaining positive customer relationships and providing direction to the customer and organization to address critical performance issues. The Role: • Partner effectively with other functional leaders (Process Development, Operations, Program Management etc.) and Site General Manager to develop and maintain a meaningful and robust Patient First and Quality culture across all aspects of the business. • Champion, through clear and visible advocacy, Catalent's Quality Management System (QMS), and ensure strong technical and leadership capability at all levels of the Quality organization. • Responsibility for ensuring the site Quality teams (100-200 HC) is staffed with high caliber Quality leaders and professionals, driving strong and effective performance culture at all levels across the sites, and creating a strong succession pipeline for key leadership roles. • Define activity-based cost models and establish and execute a budget that is in-line with the requirements of the business to deliver on the testing, release, and QMS commensurate with the needs of the business to operate effectively and efficiently. • Ensure appropriate metrics and reporting/escalation processes are in place and being utilized to drive and improve operational execution and drive appropriate corrective actions. • Drive actions and remediation as required to meet the quality performance and standards sets for the site. • Drive execution and outcomes on critical deviations providing clear direction and oversight including the review and approval of critical deviations as well as effective CAPA plans. • Other duties as assigned. The Candidate: • Bachelor's or Master's Degree in science, pharmacy or related discipline is required. • Extensive experience (10+ yrs) in biologics is a requirement. • Experience with drug substance manufacturing is required. Experience with drug product manufacturing is preferred. • Demonstrated business acumen and ability to manage through difficult discussions with clients. • Demonstrated experience of successfully leading Quality organizations, preferable in a matrix-style organization. • Knowledge of global cGMP regulations including FDA, EMA, ANVISA, and other Tier 1 regulatory agencies. • Proven experience in driving substantial improvements of quality performance across a broad range of initiatives including development and recruitment of talent, process improvements, elimination of exceptions/SOP standardization. • Provides reliable / defendable interpretations of regulatory guidance for the customer and is capable of defending these positions to regulatory agencies. • Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience. Why You Should Join Catalent : • Defined career path and annual performance review and feedback process • Diverse, inclusive culture • Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives • Dynamic, fast-paced work environment • Community engagement and green initiatives • Generous 401K match and Paid Time Off accrual • Medical, dental and vision benefits effective day one of employment Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. personal initiative. dynamic pace. meaningful work. Visit Catalent Careers to explore career opportunities. Catalent is an Equal Opportunity Employer, including disability and veterans. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process. Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Important Security Notice to U.S. Job Seekers: Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities. California Job Seekers can find our California Job Applicant Notice HERE .

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