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Senior Configuration Management Engineer

Uline · IL · Full time

Posted Sep 24, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you used discovery tools or integrations to improve CMDB accuracy.

What they are checking: Whether they have real experience automating data quality instead of relying on manual updates.

Tell me about a configuration or asset management policy you wrote and put into practice.

What they are checking: Whether they can set standards that people actually follow across teams.

Tell me about a time you had to get data from teams who did not see it as a priority.

What they are checking: Whether they can influence and collaborate across teams to get what the CMDB needs.

What would you do

Two systems report different information about the same server. How do you decide which one is right?

What they are checking: Whether they set clear rules for trusted data sources and reconciliation.

Teams keep changing systems without updating the CMDB. How would you fix that?

What they are checking: Whether they fix the process with automation and change management rather than nagging people.

An executive asks why the CMDB matters. How do you explain its value?

What they are checking: Whether they can tie configuration data to business risk, cost and decisions in plain terms.

About the work

How would you assess the health of a CMDB you have just taken over?

What they are checking: Whether they know how to measure completeness, accuracy and freshness instead of assuming the data is fine.

How do you decide which configuration items and relationships are worth tracking?

What they are checking: Whether they keep the CMDB focused on what supports decisions, not tracking everything for its own sake.

What reports or dashboards would you build to support an audit?

What they are checking: Whether they understand what auditors need and can prove control over the IT environment.

How does the CMDB support incident and change management in practice?

What they are checking: Whether they see the CMDB as a tool that helps IT operations, not just an inventory list.

How do you track hardware and software across its whole lifecycle?

What they are checking: Whether they understand lifecycle management from purchase to retirement and why it matters for cost and risk.

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The full job description

As published by Uline.

Senior Configuration Management Engineer Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Are you passionate about maintaining the backbone of enterprise IT services and systems? Join Uline as a Senior Configuration Management Engineer, where you’ll lead and enhance our Configuration Management Database (CMDB), ensuring accurate and reliable data across our technology landscape. Use your expertise to translate data into a trusted resource that supports IT operations and informs decisions across our growing North American company. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities • Own and manage the CMDB, ensuring data is accurate, current and properly documented. • Develop reports and dashboards, providing actionable insights to support audits, configuration status, lifecycle and executive decision making. • Improve data accuracy by implementing automated workflows, discovery tools and system integrations. • Establish and implement Configuration and Asset Management systems, standards and policies to ensure consistency and reliability. • Collaborate across teams to gather and analyze data, translating findings into scalable CMBD capabilities. Minimum Requirements • Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience. • 10+ years of IT experience, with a strong understanding of ITSM products such as ServiceNow, Flexera One, HP Service Manager or BMC Atrium. • Practical coding and automation skills with PowerShell, Python, SQL, APIs or similar technologies. • Strong problem solving, analytical and decision-making skills. • Uline does not participate in the H-1B lottery. Benefits • Complete health insurance coverage and 401(k) with 6% employer match that starts day one! • Multiple bonus programs. • Paid holidays and generous paid time off. • Tuition Assistance Program that covers professional continuing education. Employee Perks • On-site café and first-class fitness center with complimentary personal trainers. • Over four miles of beautifully maintained walking trails. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-KK2 #CORP (#IN-PPITL1) #ZR-HQIT Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

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