Jobs › HUB International

Senior Claims Advocate

HUB International · Chicago, IL · $90,000–$130,000 a year · Full time

Posted Sep 14, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a claim where the carrier denied coverage and you got the decision changed.

What they are checking: Whether they have a real record of successful advocacy and know which arguments work.

How do you keep a large caseload organized so nothing slips?

What they are checking: Whether they manage deadlines and follow-ups reliably across many open files.

Tell me about a time you had to tell a client their claim was not covered.

What they are checking: Whether they deliver bad news clearly and kindly, and explain the reason in plain words.

What would you do

A client's property claim is being underpaid by the carrier. Walk me through how you advocate for them.

What they are checking: Whether they can build a case from policy language and facts rather than simply relaying complaints.

A client is angry because their claim is taking months. How do you handle that call?

What they are checking: Whether they can calm a frustrated client honestly without making promises the carrier has not made.

How do you work with the account team when a claim may affect the client's renewal?

What they are checking: Whether they see the whole client relationship and communicate across the HUB team.

About the work

Which lines of coverage have you handled claims on, such as property, general liability, auto or workers' compensation?

What they are checking: Whether their claims experience matches the complex commercial claims a senior advocate handles.

How do you read a policy to decide whether a loss is likely covered?

What they are checking: Whether they work through insuring agreements, exclusions, conditions and endorsements in order.

What do you do when a client reports a claim late?

What they are checking: Whether they understand notice requirements and how to protect the client's position anyway.

How do you review loss runs and spot trends a client should act on?

What they are checking: Whether they can turn claim history into risk advice that lowers future losses and premiums.

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The full job description

As published by HUB International.

About HUB In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. Why Choose HUB? Throughout our network of more than 550 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. We are the perfect fit if you: • are seeking a progressive work environment at a rapidly growing organization • have a desire to help others protect their future • have an entrepreneurial spirit and are challenged by the opportunity to grow the business • are focused on learning and development to enhance your industry knowledge and expertise • are a self-starter willing to invest time and energy to learn the technical aspects of our business • believe in integrity and building success by developing relationships with others Job Requirements • Communicate with insureds, carriers, adjusters, attorneys/counsel during life of a claim; • Review and evaluate insurance policies to determine where coverage potentially exists; • Evaluate and review legal documents, including, but not limited to, complaints, leases and contracts for the purpose of determining proper handling of claim as well as liability and/or insurable interest; • Advocate 1st party property claims from initial report of claim to settlement on behalf of Hub clients; • Organize and participate in claim reviews meetings and new business presentations; • Maintain diary of files for follow-up and document all follow-ups within claim file; • Interact with account service teams; • Create and issue correspondence, including written advocacy on behalf of Hub clients. • Track claim success stories. • Contribute towards quarterly newsletters and articles based on claim scenarios. • Demonstrate effective team management skills Requirements: • 5+ years minimum of commercial insurance claims handling experience • Multi-line brokerage or carrier claims experience on 1st party property claims • Ability to manage multiple responsibilities in deadline driven environment • Proven ability to work independently and collaboratively with a team • Excellent attention to detail • Excellent oral & written communication skills • Proficiency with all MS Office Applications • P&C License required; can be secured post-hire. • Occasional local travel; limited travel outside of local area. The expected salary range for this position is $90,000 to $130,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. Department Account Management & Service Required Experience: 5-7 years of relevant experience Required Travel: Negligible Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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