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Senior Business Systems Analyst

Abbott · Madison, WI · $78,000–$156,000 a year · Full time

Posted Sep 11, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This role sits between business stakeholders, IT application analysts and operations analytics. Tell me about a time those groups wanted different things.

What they are checking: Whether they can broker agreement among groups with different priorities.

Tell me about a medium-sized initiative you led from start to finish with little oversight.

What they are checking: Whether they can truly own an initiative independently as the role expects.

How do you mentor a junior analyst who writes requirements that are too vague?

What they are checking: Whether they can teach the craft of clear requirements through feedback and examples.

Tell me about a time a project you led ran into trouble. How did you get it back on track?

What they are checking: Whether they spot problems early and act rather than hoping they resolve.

What would you do

A lab supervisor asks for a quick system tweak that would save time but skips an audit trail. How do you respond?

What they are checking: Whether they protect data integrity while still finding a way to help the lab.

You propose a design improvement and your manager disagrees. What do you do?

What they are checking: Whether they can make a case with evidence and accept a decision gracefully.

About the work

Walk me through how you gather and document requirements for a laboratory system change, from first conversation to approved design.

What they are checking: Whether they have a disciplined requirements process that holds up in a regulated lab.

How does the Quality Management System shape the way you design and change laboratory business systems?

What they are checking: Whether they understand that changes need documented requirements, testing and approval under the QMS.

How would you measure whether a new laboratory system feature actually improved operational performance?

What they are checking: Whether they define success metrics before building and check them afterward.

What experience do you have with LIMS or laboratory workflow systems, such as sample tracking or instrument integration?

What they are checking: Whether they understand how lab systems work day to day.

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The full job description

As published by Abbott.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Position Overview The Sr. Laboratory Business Systems Analyst serves as a strategic liaison among business stakeholders, IT Application Analysts, and Operations Analytics—translating complex business needs into robust Laboratory Business System solutions that improve operational performance. The senior analyst independently leads medium-sized initiatives (and critical workstreams within larger programs), mentors junior analysts, and ensures systems and processes remain aligned to business goals and the Quality Management System. This role demands strong analytical skills, clear cross-functional communication and a track record of successful project delivery in a fast-paced environment Essential Duties Include but are not limited to the following: Independently lead complex initiatives with broad scope and minimal oversight. Independently gather and document requirements, translate them into designs aligned to established standards, and propose design improvements for review and approval. Lead project steps and contribute to analysis, design, testing, deployment, and cross-functional issue resolution. Lead and execute end-to-end functional testing and UAT cycles, ensure testing completeness and quality, contribute to SOP user documentation, and lead post–go-live stabilization efforts. Serve as an advanced support resource by troubleshooting complex issues, performing root cause analysis, and recommending durable corrective actions. Share triage and escalation guidance with peers. Communicate clearly with internal stakeholders, leaders, and external vendors, translating technical concepts for non-technical audiences. Lead change management initiatives including development and ownership of SOPs and advanced training materials. Deliver targeted end-user training to drive adoption and sustainment. Help develop roadmap for supported system(s) and processes Continuously learn and apply new related skills and capabilities Maintain regular and reliable attendance. Act with an inclusion mindset and model these behaviors for the organization. Ability to lift up to 10 pounds for approximately 5% of a typical working day. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day. Ability to travel 5% of working time away from work location. May include overnight/weekend travel. Minimum Qualifications Bachelor’s Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience. 5 years of experience as a business analyst designing and supporting processes in related systems Experience leading system enhancement or implementation projects. Proficient in Microsoft Office. Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time. Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Preferred Qualifications Bachelor’s degree in Operations, Supply Chain, Computer Science or Management Information Systems. Proficiency in Atlassian (Confluence, Jira and Zephyr) or other digital project management platforms Experience supporting business processes in advanced digital laboratory systems solutions (LIS/LIMS). Experience with AI platforms for developing practical agentic solutions Experience in a biotech/life sciences manufacturing environment; preferably in a cGMP, GLP, ISO 13485, and/or CLIA environment. Experience at a company with Computer Systems Validation processes in place or equivalent best practices and of change control as it relates to application systems. Lean Six Sigma Green Belt certification. Experience with SAP Fiori apps as a business user or in an analyst role The base pay for this position is $78,000.00 – $156,000.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: IT Business Relationship Management DIVISION: ONCO Cancer Diagnostics LOCATION: United States > Madison : 650 Forward Dr ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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