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Senior Account Manager - Complex Risk Management Book

Marsh McLennan · WI · $90,100–$167,900 a year · Full time

Posted Sep 11, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you negotiated a better outcome with a carrier.

What they are checking: Whether they can advocate for clients with underwriters using facts and relationships.

Tell me about a time you made a mistake on an account. How did you fix it?

What they are checking: Whether they own errors quickly and honestly, which matters greatly in insurance service.

How do you build trust with a risk manager who knows insurance as well as you do?

What they are checking: Whether they can earn respect from sophisticated buyers by adding real value.

What would you do

A client with a large deductible or self-insured retention asks why their claims costs keep rising. How do you help?

What they are checking: Whether they understand risk management programs beyond buying policies and can bring in loss analysis.

You get a client's new contract with insurance requirements that don't match their current coverage. What do you do?

What they are checking: Whether they can read contract language and advise clients before a mismatch becomes a claim problem.

How do you manage your workload when several big accounts renew in the same month?

What they are checking: Whether they plan ahead and pace renewals instead of scrambling at the last minute.

About the work

Walk me through how you review a complex insurance program with multiple coverages to find problems.

What they are checking: Whether they can interpret detailed policies and spot conflicts, gaps or wrong terms.

How do you prepare renewal submissions for a large client so underwriters take them seriously?

What they are checking: Whether they know that clear, complete submissions lead to better quotes and terms.

How do you use Excel to compare proposals or track exposures on a complex account?

What they are checking: Whether their spreadsheet skills are strong enough to handle detailed comparisons and data.

How do you build a service plan for a client with operations in several states?

What they are checking: Whether they can organize complex service across locations, coverages and deadlines.

Practice this interview out loud.

Offer builds a real interview for this exact role at Marsh McLennan from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Marsh McLennan.

Company: Marsh McLennan Agency Description: About Marsh McLennan Agency Midwest Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment. A day in the life. As a Senior Account Manager, your role is to ensure the successful delivery of services to clients by creating and implementing customized service plans. You are responsible for building strong relationships with clients, understanding their needs, negotiating coverage, and managing proposals and renewals. Additionally, you will engage in strategic holistic planning for clients, understanding the full scope of their business. Our future colleague. We’d love to meet you if your professional track record includes these skills: • 5+ years’ experience in commercial Property & Casualty insurance at an agency or related company • Interpreting complex documents, such as insurance policies with multiple coverages, detailed applications and proposals. • Highly proficient with Excel Spreadsheets, Word Documents, and navigating Agency Management Systems • Providing coverage analysis and risk management recommendations, completing applications, preparing submissions and proposals, and negotiating coverage and pricing • Reviewing the accuracy of others’ work on a project or task • Ability to work and guide others on a fast paced, high-energy team while maintaining a positive attitude These additional qualifications are a plus, but not required to apply: • Property & Casualty license preferred, or the ability to obtain upon hire • BS/BA in Business, Insurance or related field • CPCU, ARM, CISR or other professional insurance designation related to Property & Casualty • Experience working with Applied Epic, agency management system • Available to travel for client meetings, as needed We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. A Great Place to Work. A Great Place to Perk. Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include: • Medical, dental, vision, 401K benefits and more • The flexibility to work at home or an office, based on your discretion and schedule • Start with 20 days of paid time off • A paid day off to volunteer and company-organized volunteer events • Up to $1,000 per year in matching charitable donations • Up to $750 per year in wellness rewards • All the nitro cold brew coffee and sparkling water you can drink • A company-wide mentality that you can never appreciate your co-workers too much Who You Are is Who We Are MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: • https://www.instagram.com/lifeatmma_midwest/ • https://www.facebook.com/MMAMidwest • https://x.com/MarshMMAMidwest • https://www.linkedin.com/company/marsh-mclennan-agency #MMAMW #MMABI #LI-Onsite The applicable base salary range for this role is $90,100 to $167,900. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications are accepted on an ongoing basis.

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