Pension Administration - Senior Team Leader
Posted Sep 23, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time your team made a calculation error that reached a participant. How did you handle it?
What they are checking: Whether they take ownership, fix the root cause and communicate honestly with the client when accuracy fails.
How do you keep your team current on a client's plan rules and benefit regulations?
What they are checking: Whether they actually test and train their team rather than assuming people know the rules.
Tell me about a process you improved for a client that saved time or reduced errors.
What they are checking: Whether they look for continuous improvement in client processes, as the role expects.
What would you do
A client calls upset about a delayed retirement payment for a participant. What do you do in the first hour?
What they are checking: Whether they respond with urgency and a clear plan while keeping the client calm and informed.
This role is remote. How do you lead and support a team you rarely see in person?
What they are checking: Whether they can build trust, visibility and accountability with a fully remote team.
One of your strongest team members is starting to miss deadlines. How do you approach it?
What they are checking: Whether they address performance early and with care, looking for causes before assuming effort is the problem.
A Mercer consultant and a client want different things from your team on the same deadline. How do you balance them?
What they are checking: Whether they can manage competing internal and client expectations through clear communication.
About the work
Walk me through how a defined benefit pension calculation works, from service and pay to the final benefit amount.
What they are checking: Whether they understand pension mechanics deeply enough to be the subject matter expert on a client's plan.
How do you track whether your team is meeting accuracy and time standards?
What they are checking: Whether they use concrete metrics and quality checks rather than gut feel to manage service.
How have you used AI or technology tools to make administration work more accurate or efficient?
What they are checking: Whether they welcome technology-enabled tools and can use them without losing control of accuracy.
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Practice this out loudThe full job description
As published by Marsh McLennan.