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Security Officer - PM Shift

ThedaCare · Neenah, WI · Part time

Posted Jul 8, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you calmed someone down who was upset or aggressive.

What they are checking: Real verbal de-escalation skill, which is the main tool for hospital security rather than force.

Tell me about a time you had to enforce a rule with someone who didn't think it applied to them.

What they are checking: Consistency and respect when enforcing policy, including with staff, visitors or people in authority.

How do you stay alert and steady on a quiet shift when nothing seems to be happening?

What they are checking: Discipline and vigilance during long uneventful stretches, which is when lapses usually happen.

What would you do

A visitor in the emergency department is yelling at a nurse and getting closer to her. Walk me through what you do.

What they are checking: Whether they lead with de-escalation and positioning, and know when physical intervention becomes necessary.

How is security in a hospital different from security at a store or an office?

What they are checking: Understanding that patients, families and staff in crisis need a care-centered approach, not a strictly enforcement one.

You're asked to help staff with a patient who is confused and trying to leave. What do you need to know before you act?

What they are checking: Awareness that holding a patient depends on clinical and legal status, and that staff direct those decisions.

How would you respond to a report of a missing infant or child in the building?

What they are checking: Knowing that emergency codes demand fast, rehearsed actions like securing exits instead of improvising.

A grieving family member is in the parking lot crying and won't leave. What do you do?

What they are checking: Compassion and judgment about when security's job is simply to be a calm, helpful presence.

About the work

What makes a good incident report, and why does it matter?

What they are checking: Whether they write factual, timely reports that hold up later for the hospital and any investigation.

On the PM shift, what do you check on your rounds and why?

What they are checking: Proactive patrol habits that find unsecured doors, hazards and problems before they turn into incidents.

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The full job description

As published by ThedaCare.

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits , with a whole-person approach to wellness – • Lifestyle Engagement • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support • Access & Affordability • e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Security Officer maintains security and safety of people and property on ThedaCare campuses by patrolling areas on foot or by vehicle, and enforcing ThedaCare and government rules and regulations. Responds to emergencies and emergency codes. Serves as a liaison for the safety department and facilities operations after hours to troubleshoot calls for facilities management. Coordinates after-hours calls with the boiler operator on duty at ThedaCare campuses, where applicable. Works with patient care to create safety plans for team members and patients. Job Description: KEY ACCOUNTABILITIES: 1. Follows state laws related to “holds,” and follows law enforcement practices for “forced continuum.” Follows state and federal laws related to MOAB and other disaster training protocols. 2. Develops and supports relationships both internally and externally with law enforcement and emergency services to create an environment of trust and professional respect. 3. Investigates security related incidents timely and accurately, and documents findings on an incident report form using current technology. 4. Demonstrates competence when responding to agitation/violent behavior of an individual requiring verbal de-escalation and/or physical restraint. 5. Opens and coordinates processes with incident command during any disaster or incident that has escalated. 6. Assists emergency room with hazardous decontamination systems. 7. Collaborates with multiple disciplines to effectively and efficiently work with others to provide assistance to patients, families, team members, or general public to achieve desired resolution to problems. QUALIFICATIONS: • High school diploma or GED • Three years of security experience preferred • Eligibility to obtain a Wisconsin Concealed Carry License • American Heart Association Basic Life Support (BLS). Can be obtained during security officer training. PHYSICAL DEMANDS: • Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of fifty (50) pounds without assistance • Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: • Frequent sitting with movement throughout the facility • Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock • Occasional high noise level in work environment • Possible exposure to communicable diseases, hazardous materials, and pharmacological agents • Occasional contact with aggressive and or combative patients • Use of computers throughout the work day • Frequent use of keyboard with repetitive motion of hands, wrists, and fingers Position requires compliance with department specific competencies. . Scheduled Weekly Hours: 4 Scheduled FTE: 0.1 Location: ThedaCare Regional Medical Center - Neenah - Neenah,Wisconsin Overtime Exempt: No Worker Shift Details: PM

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