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CMA - LPN - Family Practice

ThedaCare · Neenah, WI · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the range of ages you've worked with, from babies to older adults.

What they are checking: Whether they are comfortable with the full lifespan that a family practice clinic sees every day.

How do you keep a provider's day on schedule when patients arrive late or have extra concerns?

What they are checking: Whether they work as a real partner to the provider and help the clinic flow.

Tell me about a time you helped a patient understand instructions they were confused about.

What they are checking: Whether they explain things in plain language and check understanding, which keeps patients safe at home.

What would you do

How do you give a vaccine to a nervous child while keeping the parent calm too?

What they are checking: Whether they can handle a common, stressful moment safely and kindly for both the child and parent.

A patient calls with symptoms and wants to know if they should come in. What do you do?

What they are checking: Whether they know their scope and follow triage protocols instead of giving medical advice on their own.

You take a blood pressure and it's 182 over 110 on a patient with no symptoms. What do you do next?

What they are checking: Whether they recheck correctly and alert the provider promptly instead of just recording the number.

This position covers Neenah and Wautoma. How do you adjust to a smaller or busier clinic setting?

What they are checking: Whether they can adapt their pace and teamwork to different clinic sizes and patient needs.

About the work

This role is open to a CMA or LPN in family practice. Walk me through how you room a patient for a visit.

What they are checking: Whether they gather vitals, history and the reason for the visit accurately so the provider can work efficiently.

How do you make sure you document accurately when the clinic is running behind?

What they are checking: Whether they protect charting quality under time pressure, since the chart guides every later visit.

How do you handle prescription refill requests and messages so none fall through the cracks?

What they are checking: Whether they have a reliable system for inbox work, where missed messages can delay care.

Practice this interview out loud.

Offer builds a real interview for this exact role at ThedaCare from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by ThedaCare.

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits , with a whole-person approach to wellness – • Lifestyle Engagement • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support • Access & Affordability • e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Certified Medical Assistant provides patient-centered, specialized, evidence-based care across the continuum using a team based approach to meet the physical and psychosocial needs of the patient. Under the supervision of the physician, advanced practice clinicians, RN, or nurse leader, performs patient-centered care. Through collaborative practice with members of the care team, is responsible for patient outcomes that meet the high quality of care provided by ThedaCare. Contributes to the goals of the clinic by being accountable for the delivery of compassionate, safe care and demonstrated commitment to continuous growth and professional development. Job Description: Schedule: Monday–Friday: Hours scheduled between 6:45 AM and 6:30 PM No Weekends No Holidays KEY ACCOUNTABILITIES: • Performs delegated tasks using evidence-based practice and specific competencies to collect data on the physical condition and nursing needs of patients, and assists with implementing the plan of care. • Assists in meeting the care needs of the patient in collaboration with the interprofessional team to provide the highest quality of care and clinical outcomes. • Demonstrates clinical expertise in the provision of care in the clinical specialty assigned and performs all functions of the licensed practical nurse that are age appropriate, developmentally sensitive, and culturally specific. • Identifies ways to improve the patient’s experience of care, streamline care processes, and lower costs while promoting quality to improve patient, family, and team member satisfaction. • Contributes to a professional environment that encourages mentoring, engagement, and development to retain expert clinicians. • Maintains positive relationships with physicians and other interprofessional team members, collaborating to problem solve and to improve patient care. • Demonstrates, anticipates, and proactively manages risk to prevent crises. Performs skillfully in life threatening emergencies, matching demands and resources during crises situations. • Rooms the patient, obtains and documents vital signs and pertinent health information, validates medication reconciliation completion, and prepares patient for examination. • Provides documentation support for complex documentation in electronic health record during provider visit. • Assesses and addresses situations or decisions to ensure patient concerns and needs are met. • Complete medication refills, prior authorizations, forms, and in-basket work per the associated protocols within scope of licensure. • Reinforces patient education to improve care outcomes and safe patient practices. • Performs and document tests or procedures including, but not limited to complex dressing changes, intravenous therapy interventions, invasive specimen collection, and others within scope of licensure. • Assists in discharging the patient at the completion of the office visit reinforcing the after-visit summary. • Aids in the completion of medication, laboratory, and radiology orders as needed. • Demonstrates professional and therapeutic relationships with patients, families, team members, and providers. • Participates in patient panel management. • Works with care team members to monitor patients who would benefit from recommended health screening, preventative services, and established chronic disease tracking interventions. Inform patient of results. • Other duties as assigned. QUALIFICATIONS: • Current Wisconsin LPN Licensure • American Heart Association Healthcare Provider Basic Life Support (BLS) QUALIFICATIONS: • Valid certification or registration through the American Association of Medical Assistants (AAMA) or American Medical Technologist (AMT) or National Healthcare Association (NHA) or National Center for Competency Testing (NCCT) or a valid State of Wisconsin Licensed Practical Nurse license. Some departments may require additional certifications. • American Heart Association Healthcare Provider Basic Life Support (BLS). PHYSICAL DEMANDS: • Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of Fifty (50) pounds without assistance • Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: • Frequent exposure to sharp objects and instruments. • Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock • Occasional high noise level in work environment • Standing and/or walking for extended periods of time • Transporting patients and/or equipment from one location to another; little likelihood for injury if proper body mechanics and procedures are followed • Possible exposure to communicable diseases, hazardous materials, and pharmacological agents • Occasional contact with aggressive and or combative patients. Position requires compliance with department specific competencies. Scheduled Weekly Hours: 40 Scheduled FTE: 1 Location: ThedaCare Physicians - Neenah - Neenah,Wisconsin Overtime Exempt: No Worker Shift Details: Days

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