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Scheduling Specialist/ Office Assistant

Bellin Gundersen · Boscobel, WI · Full time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you gave great customer service over the phone.

What they are checking: Whether they can be friendly and helpful with patients they can't see.

Tell me about a time you had many tasks and had to decide what came first.

What they are checking: Whether they can prioritize calmly in a busy office.

What interests you about building a career in healthcare?

What they are checking: Whether they are motivated to grow in healthcare, which the posting mentions directly.

What would you do

You'll split your week between scheduling and office work for the clinic and physical therapy. How would you keep both jobs on track?

What they are checking: Whether they can manage two roles without letting one fall behind.

A patient needs a physical therapy appointment this week, but every slot is full. What do you do?

What they are checking: Whether they look for real options like waitlists or other providers instead of just saying no.

A provider calls in sick and you need to reschedule a full day of patients. How do you handle it?

What they are checking: Whether they can stay organized and kind while reaching many patients quickly.

How do you keep a patient's information private when scheduling in a small community where people know each other?

What they are checking: Whether they understand confidentiality is even more important in a small town like Boscobel.

A patient is upset because they've been waiting weeks for an appointment. How do you respond?

What they are checking: Whether they can listen, apologize and offer real help while staying professional.

About the work

How do you make sure appointments are booked with the right provider, the right visit type and the right amount of time?

What they are checking: Whether they understand that scheduling errors waste provider time and delay patient care.

What computer and scheduling systems have you used before?

What they are checking: Whether they can learn medical scheduling software quickly.

Practice this interview out loud.

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The full job description

As published by Bellin Gundersen.

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today. Scheduled Weekly Hours: 40 We’re not just filling positions, we’re building careers. At Emplify Health by Gundersen Boscobel, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health by Gundersen Boscobel supports you now and into the future. Join us and find out how a little empathy changes everything! We are looking for an energetic and detail oriented full-time Office Assistant/Scheduling Specialist to join our team! If you’re an ambitious individual who wants to build a career in healthcare, then we want to work with you. We have a talented and fun team that you will be able to work alongside! Responsibilities Include: • This person will work 20 hours/week as an Office Assistant and 20 hours/week as a Scheduling Specialist supporting our clinic and physical therapy areas. • The Scheduling Specialist provides superior customer service to both internal and external customers when scheduling patient appointments. The Scheduling Specialist plays an important role in managing provider and department schedules and facilitating access to the services patients need while ensuring efficient operation of the department. • The Office Assistant is responsible for providing clerical and administrative support for management and staff in the department/unit. Provides a variety of clerical and computer support to the department. Works as part of a team and frequently acts as a liaison between department staff and internal/external customers. Assists in department projects as requested. • Other areas depending on current needs What's Available? • Schedule: Monday – Friday, typical business hours • Location: Boscobel, WI • Departments: Supporting our clinic & physical therapy What Do You Need? • High School Diploma or equivalency • Medical or Behavioral Health experience highly desired • Excellent organizational and time management skills. • Strong communication skills, both written and verbal. Join an amazing team working at a mission focused organization where you can make a meaningful contribution to improving the health of patients and the community. About Emplify Health by Gundersen: Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities. I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future. Equal Opportunity Employer

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