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This position has closed. SSM Health removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Scheduler

SSM Health · WI · Remote available · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you calmed down an upset caller.

What they are checking: Patience and empathy on the phone, since schedulers are often the first person a patient talks to.

This role is remote after training onsite in Fond du Lac for up to six months. How would you handle that transition?

What they are checking: Whether they can commit to the onsite training period and work independently afterward.

How do you stay focused and productive working from home?

What they are checking: Self-discipline and a workspace that supports a remote, phone-heavy job.

What would you do

This department covers orthopedics, podiatry and chiropractic. How would you decide which provider a caller should see for heel pain?

What they are checking: Following the department's scheduling rules and asking for help instead of guessing on clinical routing.

How do you handle a referral that comes in from another provider's office with missing information?

What they are checking: Following up with the referring office to complete the record so the patient is not delayed.

A patient on the phone is in a lot of pain and wants to be seen today, but there are no openings. What do you do?

What they are checking: Showing care while following escalation rules, such as involving clinical staff for urgent symptoms.

A provider calls out sick and you need to reschedule a full day of patients. How do you approach it?

What they are checking: Prioritizing urgent patients and communicating clearly during a big rescheduling job.

About the work

The posting says schedulers help patients get the right appointment with the right provider at the right time. How do you figure out what a patient actually needs?

What they are checking: Asking the right questions to book the correct visit type, which avoids wasted visits and delays.

How do you keep accuracy high when you're entering appointments and special instructions all day?

What they are checking: Detail habits that prevent wrong dates, wrong locations or missing prep instructions.

What scheduling or electronic health record systems have you used?

What they are checking: Comfort with the tools that make up most of the job, and how quickly they learn new ones.

Practice this interview out loud.

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The full job description

As published by SSM Health.

It's more than a career, it's a calling. WI-REMOTE Worker Type: Regular Job Highlights: Join a team where your work maters - every moment, every patient, every community. At SSM health, you'll be empowered to grow, supported to thrive and inspired to make a lasting impact. Schedulers at SSM Health are an important part of the patient experience, as they are generally the first person that helps the patient navigate their care. Schedulers help patients get the right appointment with the right provider at the right time. Department: Ortho/Podiatry/Chiropractic in Fond du Lac, WI (training onsite in Fond du Lac for up to six months) Schedule: M, W-F 830-5p (32 hours) Apply today. SSM Health - We bring out the incredible in you, every day. Job Summary: Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Coordinates scheduling and referrals to other healthcare providers and services. Obtains approval for schedule changes or cancellations as appropriate. • Assists with maintenance and updating of provider contact information. • Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system. • Follows site-specific protocols and maintains up-to-date documentation to ensure compliance. • Performs other duties as assigned. EDUCATION • High School diploma/GED or 10 years of work experience EXPERIENCE • No experience required PHYSICAL REQUIREMENTS • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. • Frequent keyboard use/data entry. • Occasional bending, stooping, kneeling, squatting, twisting and gripping. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS • None Department: 7893000166 SUPPORT SVCS Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 32 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

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