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Scheduler I

SSM Health · IL · Remote available · $18.00–$25.85 an hour · Part time

Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you calmed down an upset caller.

What they are checking: Patience and empathy on the phone, since schedulers are often the first person a patient talks to.

This role is remote after training onsite in Fond du Lac for up to six months. How would you handle that transition?

What they are checking: Whether they can commit to the onsite training period and work independently afterward.

How do you stay focused and productive working from home?

What they are checking: Self-discipline and a workspace that supports a remote, phone-heavy job.

What would you do

This department covers orthopedics, podiatry and chiropractic. How would you decide which provider a caller should see for heel pain?

What they are checking: Following the department's scheduling rules and asking for help instead of guessing on clinical routing.

How do you handle a referral that comes in from another provider's office with missing information?

What they are checking: Following up with the referring office to complete the record so the patient is not delayed.

A patient on the phone is in a lot of pain and wants to be seen today, but there are no openings. What do you do?

What they are checking: Showing care while following escalation rules, such as involving clinical staff for urgent symptoms.

A provider calls out sick and you need to reschedule a full day of patients. How do you approach it?

What they are checking: Prioritizing urgent patients and communicating clearly during a big rescheduling job.

About the work

The posting says schedulers help patients get the right appointment with the right provider at the right time. How do you figure out what a patient actually needs?

What they are checking: Asking the right questions to book the correct visit type, which avoids wasted visits and delays.

How do you keep accuracy high when you're entering appointments and special instructions all day?

What they are checking: Detail habits that prevent wrong dates, wrong locations or missing prep instructions.

What scheduling or electronic health record systems have you used?

What they are checking: Comfort with the tools that make up most of the job, and how quickly they learn new ones.

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The full job description

As published by SSM Health.

It's more than a career, it's a calling. IL-REMOTE Worker Type: PRN Job Highlights: Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact. Qualifications: Ideal candidate has call center, EHR, health care experience and excellent customer service and computer skills. Schedule: PRN, varying days Monday-Friday, 8:00am - 5:30pm Location: Remote *reside within 30 minutes of SSM Health facility in IL At SSM Health, we believe in providing our employees with a fulfilling career. We strive to create an environment where individuals can grow both personally and professionally. Our company values diversity, innovation, and collaboration, and we are committed to making a positive impact on the communities we serve. Joining SSM Health means becoming part of a team that is dedicated to providing exceptional patient care and making a difference in people's lives. Our employees are passionate about what they do, and their commitment to our mission is what sets us apart. Remote work: This position may be eligible for remote work in accordance with SSM policies. Note that remote work is not permissible in some states; Human Resources should be consulted for additional information and guidance. *Candidates must reside in MO, IL, OK, or WI (IL region preferred for this position) Apply today. SSM Health –We bring out the incredible in you, everyday. Pay Range: $18.00 - $25.85 Pay Rate Type: Hourly SSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law. Job Summary: Responsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Coordinates scheduling and referrals to other healthcare providers and services. Obtains approval for schedule changes or cancellations as appropriate. • Assists with maintenance and updating of provider contact information. • Ensures that all medical appointments, special instructions and patient information is entered into electronic medical system. • Follows site-specific protocols and maintains up-to-date documentation to ensure compliance. • Performs other duties as assigned. EDUCATION • High School diploma/GED or 10 years of work experience EXPERIENCE • No experience required PHYSICAL REQUIREMENTS • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. • Frequent keyboard use/data entry. • Occasional bending, stooping, kneeling, squatting, twisting and gripping. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS • None Department: 8701420033 SIL Scheduling Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 0 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

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