Jobs › TJX Companies

Sales Merchandise Associate

TJX Companies · Chicago, IL · $17.05–$17.55 an hour · Part time

Posted Aug 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

What drew you to working at TJ Maxx, and what do you know about how our stores work?

What they are checking: Whether they understand the off-price model and have a real reason to be there.

Tell me about a time you went out of your way for a customer.

What they are checking: Whether customer care comes naturally to them and not just when someone is watching.

Tell me about a time you made a mistake at work. What did you do about it?

What they are checking: Whether they are honest about errors, which matters a lot in a job that handles cash.

What does respect on a team mean to you?

What they are checking: Whether they will help build the honest, respectful store culture the posting describes.

What would you do

If you're ringing a long line and a customer asks for help finding a size, what do you do?

What they are checking: Whether they can balance competing customer needs without ignoring anyone.

How would you mention our loyalty program to a customer who's in a hurry?

What they are checking: Whether they can share the program quickly and politely without slowing down the line.

You notice a rack is a mess and the floor is full of returns to put back. Where do you start?

What they are checking: Whether they can prioritize recovery work in a way that helps the floor look shoppable fastest.

How do you feel about being cross-trained to work the fitting room, register and stockroom?

What they are checking: Whether they are flexible and willing to move where the store needs them.

A customer is rude to you about a price. How do you respond?

What they are checking: Whether they stay respectful and calm and know when to get a manager.

About the work

How do you make sure your cash drawer balances at the end of your shift?

What they are checking: Whether they handle money carefully and follow the counting procedure every time.

Practice this interview out loud.

Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by TJX Companies.

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures • Promotes credit and loyalty programs • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards • Accurately processes and prepares merchandise for the sales floor following company procedures and standards • Initiates and participates in store recovery as needed throughout the day • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store • Provides and accepts recognition and constructive feedback • Adheres to all labor laws, policies, and procedures • Supports and participates in store shrink reduction goals and programs • Participates in safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Possesses excellent customer service skills • Able to work a flexible schedule to support business needs • Possesses strong communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Capable of lifting heavy objects with or without reasonable accommodation • Works effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 4932 South Kedzie Avenue Location: USA TJ Maxx Store 1225 Chicago IL This position has a starting pay range of $17.05 to $17.55 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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