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Sales Lead The Shoppes at Grand Prairie

Knitwell Group · Peoria, IL · $16.00–$20.00 an hour · Part time

Posted Sep 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

As a Sales Lead at Soma, you supervise the team when leaders are not there. Tell me about a time you led peers without a formal title.

What they are checking: Whether they can earn respect from coworkers and direct them without leaning on authority they do not fully have.

Tell me about a time you set the tone for a team on a hard day.

What they are checking: Whether they lead by example and keep morale up, since the posting puts team culture in their hands.

How do you balance your own time on the sales floor with running the store's operations during your shift?

What they are checking: Whether they can lead from the floor and still get tasks done, which is the daily balance of a Sales Lead.

What would you do

Soma sells intimate apparel, which can feel personal for customers. How do you make someone comfortable asking for help?

What they are checking: Whether they can handle a private shopping experience with discretion and care, which shapes the whole visit.

An associate keeps missing her personal sales goals. How would you coach her?

What they are checking: Whether they can encourage and give practical tips instead of just pointing at numbers, as the posting asks.

A customer is upset about a return and asks for a manager, but you are the leader on duty. What do you do?

What they are checking: Whether they can own a tough customer moment and resolve it within policy instead of passing it along.

A friend on the team asks you to let a late arrival slide. How do you handle it?

What they are checking: Whether they can stay fair and consistent with peers they are close to, which is the hardest part of stepping into leadership.

About the work

Walk me through how you would open the store at The Shoppes at Grand Prairie.

What they are checking: Whether they know the basic opening steps, since the posting gives Sales Leads opening and closing responsibilities.

How would you share a new brand priority or promotion with the team at the start of a shift?

What they are checking: Whether they can pass messages along clearly and get the team to act on them, which is part of the Sales Lead role.

How would you explain our loyalty program to a customer who says she does not want another card?

What they are checking: Whether they can share program benefits naturally and accept a no gracefully, without pushing.

Practice this interview out loud.

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The full job description

As published by Knitwell Group.

About us Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers. About the role As a Sales Lead, you partner closely with store leaders to supervise the team, lead by example, and step in to support leadership responsibilities wherever needed. You play a pivotal role in upholding brand standards and helping shape a positive team culture. You will set the tone for achieving team goals by providing clear direction and support. As a role model for the team, you demonstrate a welcoming, customer-centered environment that goes beyond the transaction to create memorable, personalized experiences that reflect our culture of hospitality. The impact you can have In this role, you'll have the opportunity to: • Assist the store leadership team with general store operations, including opening and closing responsibilities. • Actively share brand priorities, initiatives, and messages with store teams. • Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach. • Provide coaching and encouragement to keep the team on track with performance goals. • Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment. • Be knowledgeable about current sales, promotions, and store policies. • Support associate development, provide coaching feedback, and assist with scheduling, when needed. • Share ideas and insights with the store leadership team. • Contribute to a positive work environment by embracing teamwork with peers and leaders. What you’ll bring to the role • Passion for our brand, fashion, and empowering confidence. • 2 years of retail management experience preferred. • Must be at least 18 years old. • Ability to develop strong customer and peer relationships. • A team player mindset with a high level of ownership and initiative. • Flexible availability — including nights, weekends, and holidays. • Excellent communication and interpersonal skills. • Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds. Benefits • Optional medical, dental, and vision insurance • 401(k) plan • Merchandise discounts plus eligibility for discounts at our sister brands • Professional development and opportunities for advancement across our brands • Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 3118-The Shoppes at Grand Prairie-WHBM-Peoria, IL 61615 Position Type: Regular/Part time Pay Range: $16.00 - $20.00 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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