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Sales Associate, woodfield Mall

Knitwell Group · Schaumburg, IL · $15.00–$18.75 an hour · Part time

Posted Sep 4, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Why Soma, and what do you know about what we sell?

What they are checking: Whether they have looked into the brand and feel at ease with intimate apparel, which customers will notice.

Tell me about a time you made a customer's day better.

What they are checking: Whether they have a natural sense of hospitality, which the posting puts at the center of the store's culture.

How do you handle restocking and organizing while still watching the floor for customers?

What they are checking: Whether they balance merchandising tasks with service, since both are part of the job description.

How do you keep track of your personal goals during a shift?

What they are checking: Whether they stay accountable to goals the posting says contribute to store performance.

What would you do

Woodfield Mall is one of the busiest malls in the area. How do you give personal service when the store is packed?

What they are checking: Whether they can keep service personal under heavy traffic, which is where many associates fall back to just ringing sales.

A customer tells you she has never felt comfortable in any bra she has bought. How do you help?

What they are checking: Whether they can listen closely and guide a personal need with care, which is the core of Soma's service.

You are helping one customer and another is waiting for help with sizing. What do you do?

What they are checking: Whether they can acknowledge and juggle customers so no one feels ignored.

A customer is short with you for no clear reason. How do you respond?

What they are checking: Whether they stay warm and professional without taking it personally, which keeps the store's tone welcoming.

About the work

How would you start a conversation that leads to understanding what a customer really needs?

What they are checking: Whether they can ask open, friendly questions instead of a quick greeting, which the posting calls an authentic conversation.

How would you tell a customer about our loyalty program in a way that feels helpful?

What they are checking: Whether they can present loyalty benefits as a favor to the customer, since that education is part of the role.

Practice this interview out loud.

Offer builds a real interview for this exact role at Knitwell Group from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Knitwell Group.

About us Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers. About the role As a Sales Associate, you'll be the welcoming face of a customer-centered environment that reflects our culture of hospitality. You'll be part of a team fostering genuine customer connections, sharing product knowledge, and providing personalized service. The impact you can have In this role, you'll have the opportunity to: • Deliver a customer-centered experience that reflects our culture of hospitality. • Initiate authentic conversations with customers to understand their needs and provide personalized service. • Create a seamless omnichannel experience by utilizing available tools. • Educate customers about the benefits of brand loyalty programs. • Contribute to overall store performance by staying accountable to personal goals. • Assist store leaders with merchandising, inventory replenishment, and store organization. • Maintain a visually inspiring store environment that reflects brand standards. • Contribute to a positive work environment by embracing teamwork and collaboration. You'll bring to the role • Passion for our brand, fashion, and empowering confidence. • Flexible availability — including nights, weekends, and holidays. • Team player mindset with a high level of ownership and initiative. • Ability to quickly learn new processes and tools. • Strong interpersonal and communications skills. • Must be at least 16 years old for the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA. • For all other states, must be at least 18 years old. • Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds. Benefits • Optional medical, dental, and vision insurance • 401(k) plan • Merchandise discounts plus eligibility for discounts at our sister brands • Professional development and opportunities for advancement across our brands • Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 3442-Woodfield Center-WHBM-Schaumburg, IL 60173 Position Type: Regular/Part time Pay Range: $15.00 - $18.75 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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