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Sales Associate, St. Clair Square

Knitwell Group · Fairview Heights, IL · $15.00–$18.75 an hour · Part time

Posted Sep 9, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped someone feel powerful or confident in what they were wearing.

What they are checking: Whether they connect fashion to how a woman feels, which is the heart of this brand's message to customers.

Tell me about a time you were measured on a personal goal. How did you hold yourself accountable?

What they are checking: Whether they own their personal goals and see how their numbers add up to the whole store's results.

Tell me about a time you disagreed with a coworker. How did you work it out?

What they are checking: Whether they handle friction directly and respectfully so it doesn't spill onto the sales floor or customers.

Tell me about a time you helped a store or team hit a goal that had nothing to do with your own numbers.

What they are checking: Whether they see themselves as part of a team effort and help with merchandising, inventory and organization willingly.

What would you do

WHBM is built on White + Black and modern yet timeless style. How would you help a customer build several outfits from a few core pieces?

What they are checking: Whether they can style around a focused color story and show customers how timeless pieces work together.

When St. Clair Square gets busy on a weekend, how do you keep your service personal for every customer?

What they are checking: Whether their service stays warm and individual under heavy traffic instead of shrinking to quick hellos.

How would you bring up our loyalty program with a customer so it doesn't feel like a sales pitch?

What they are checking: Whether they can tie the program to what the customer gains, since signups often count toward store performance.

A customer loves an item but we're out of her size. How would you make that a seamless experience?

What they are checking: Whether they use omnichannel tools to finish the sale online or from another store instead of losing the customer.

A customer wants to return something without a receipt and is getting frustrated. What do you do?

What they are checking: Whether they stay warm under pressure and know when to follow policy and when to bring in a store leader.

About the work

A shipment is waiting in the back and the floor is getting thin. How do you decide what to replenish first?

What they are checking: Whether they prioritize restocking by what sells and what customers are asking for, not just whatever box is closest.

What makes a store look visually inspiring to you, and how would you keep it that way during a shift?

What they are checking: Whether they notice details like sizing order, folding and empty spots that quietly shape how customers feel.

Practice this interview out loud.

Offer builds a real interview for this exact role at Knitwell Group from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Knitwell Group.

About us Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers. About the role As a Sales Associate, you'll be the welcoming face of a customer-centered environment that reflects our culture of hospitality. You'll be part of a team fostering genuine customer connections, sharing product knowledge, and providing personalized service. The impact you can have In this role, you'll have the opportunity to: • Deliver a customer-centered experience that reflects our culture of hospitality. • Initiate authentic conversations with customers to understand their needs and provide personalized service. • Create a seamless omnichannel experience by utilizing available tools. • Educate customers about the benefits of brand loyalty programs. • Contribute to overall store performance by staying accountable to personal goals. • Assist store leaders with merchandising, inventory replenishment, and store organization. • Maintain a visually inspiring store environment that reflects brand standards. • Contribute to a positive work environment by embracing teamwork and collaboration. You'll bring to the role • Passion for our brand, fashion, and empowering confidence. • Flexible availability — including nights, weekends, and holidays. • Team player mindset with a high level of ownership and initiative. • Ability to quickly learn new processes and tools. • Strong interpersonal and communications skills. • Must be at least 16 years old for the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA. • For all other states, must be at least 18 years old. • Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds. Benefits • Optional medical, dental, and vision insurance • 401(k) plan • Merchandise discounts plus eligibility for discounts at our sister brands • Professional development and opportunities for advancement across our brands • Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 3619-St. Clair Square-WHBM-Fairview Heights, IL 62208 Position Type: Regular/Part time Pay Range: $15.00 - $18.75 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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