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Assistant Manager

Knitwell Group · Fairview Heights, IL · $19.00–$23.75 an hour · Full time

Posted Sep 3, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Chico's inspires accomplished women to express their individuality. How would you build that feeling into the way your team serves customers?

What they are checking: Whether they understand the brand's customer and can turn it into service behaviors a team can follow.

Tell me about a time you helped hire someone. What did you look for?

What they are checking: Whether they know what makes a strong associate, since the posting gives them a role in hiring and development.

Tell me about a time you motivated a team that was tired or discouraged.

What they are checking: Whether they can lift morale in real ways, which the posting expects when it asks them to motivate the team.

How do you share the work with the Store Manager so you complement each other?

What they are checking: Whether they can be a true partner who fills gaps, which is what makes an assistant manager valuable.

What would you do

The store is behind its monthly sales goal with ten days left. What would you do as Assistant Manager?

What they are checking: Whether they take ownership of the financial goals the posting names and can rally a team with a practical plan.

How do you build community connections that bring local customers into the store at Arlington Heights?

What they are checking: Whether they think beyond the four walls, since the posting names community building as part of the role.

An associate gives poor service to a customer and you saw it happen. How do you handle the next few minutes and the next day?

What they are checking: Whether they can fix the customer moment first and then coach privately, which separates leaders from enforcers.

You notice a pattern of missing merchandise. What do you do?

What they are checking: Whether they follow safe store operations and compliance steps instead of accusing people or ignoring the problem.

About the work

Walk me through how you handle daily replenishment of floor merchandise during a busy week.

What they are checking: Whether they understand basic inventory flow, which keeps sizes on the floor and protects sales.

How do you keep the store visually inspiring when you are short on time and staff?

What they are checking: Whether they know which visual standards matter most to customers and can keep them up under pressure.

How would you prepare the team for a full physical inventory?

What they are checking: Whether they understand the planning and accuracy an inventory count requires, which affects shrink and results.

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The full job description

As published by Knitwell Group.

About us Established in 1983 in a small Sanibel Island boutique filled with artfully stylish pieces, Chico’s has evolved to inspire accomplished women to embrace and express their individuality through effortless chic and unique styles. We’re dedicated to making women feel confident and beautiful. Build your career with a team that empowers you. About the role As an Assistant Manager, you will assist the Store Manager in leading the team, building community connections, and creating a seamless customer experience. This position helps foster a welcoming environment—for both associates and customers—that enables us to create memorable, personalized experiences that reflect our culture of hospitality. The impact you can have In this role, you'll have the opportunity to: • Build, lead, and develop a team to deliver a customer-centered experience. • Take ownership to achieve the financial goals of the store and motivate the team. • Assist in the hiring, development, and coaching of associates. • Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach. • Maintain a visually inspiring store environment that reflects brand standards. • Take ownership to ensure safe and efficient store operations including inventory management, daily replenishment of floor merchandise, and execution of inventories. • Ensure compliance with all policies, guidelines, and business practices. • Build community connections through in-store company-sponsored events, philanthropy, and other initiatives. You'll bring to the role • Passion for our brand, fashion, and empowering confidence. • Must be at least 18 years old. • 3 years of retail management experience preferred. • Flexible availability — including nights, weekends, and holidays. • A team player mindset with a high level of ownership and initiative. • Ability to develop strong customer and peer relationships. • Excellent communication and interpersonal skills. • Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds. Benefits • Optional medical, dental, and vision insurance • 401(k) plan • Merchandise discounts plus eligibility for discounts at our sister brands • Professional development and opportunities for advancement across our brands • Community impact through our philanthropic partnerships Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills. Location: Store 0645-St. Clair Square-Chico's-Fairview Heights, IL 62208 Position Type: Regular/Full time Pay Range: $19.00 - $23.75 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

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